Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Divya Rathore

Dayton,WA

Summary

Dynamic Senior Executive with a proven track record at VOIS and Mattsen Kumar's, specializing in team collaboration and customer service excellence. Expert in leveraging CRM systems and problem-solving skills to enhance product integrity and customer satisfaction. Achieved significant improvements in data validation processes and service issue resolution, fostering a collaborative and efficient work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Factory Worker

Compass Force
Melbourne, Victoria
07.2024 - 11.2025
  • Communicated effectively with team members regarding tasks and progress.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Stacked boxes onto pallets for storage or shipment in an orderly manner.
  • Sorted product components on work tables to maintain maximum organization and productivity.

Senior Executive

VOIS
Ahmedabad, Rajasthan
05.2022 - 07.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Senior Executive

Mattsen Kumar's
Jaipur, Rajasthan
07.2020 - 11.2021
  • Matched and verified product details submitted by retailers and manufacturers for integration into Google's e-shopping platform, ensuring accurate product listings.
  • Reviewed product attributes such as title, description, pricing, SKU, UPC, GTIN, and brand information to maintain data consistency and compliance with platform standards.
  • Collaborated with internal teams to refine data validation processes, improving efficiency and accuracy in product catalog management.
  • Ensured compliance with Google's e-commerce policies and guidelines to prevent listing errors and maintain data integrity.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Support Associate

Teleperformance
Jaipur, Rajasthan
09.2018 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Handled customer queries in relation to their accounts and orders.
  • Resolved customer service issues quickly and effectively.
  • Created detailed reports of customer service interactions.

Education

Masters of Business Analytics (IT) - Business Analytics (IT)

Kaplan Business School
Perth, WA
08-2026

Bachelor in Computer Applications - Computer Applications Development

Sophian Girls' College
Rajasthan, India
04-2018

High School Diploma -

Lawrence And Mayo Public School
Rajasthan, India
04-2015

Skills

  • Team collaboration
  • Customer service
  • Time management
  • Problem solving
  • Effective communication
  • Task prioritization
  • Proofreading
  • Customer relations
  • Prioritization
  • [Software] CRM system proficiency

Certification

  • Certificate of Completion of GIMP Training - issued on February 12th 2018.
  • Certificate of Access of Employment from Nasscom Foundation - issues on 20 Sep 2017.

References

References available upon request.

Timeline

Factory Worker

Compass Force
07.2024 - 11.2025

Senior Executive

VOIS
05.2022 - 07.2024

Senior Executive

Mattsen Kumar's
07.2020 - 11.2021

Customer Support Associate

Teleperformance
09.2018 - 01.2020

Masters of Business Analytics (IT) - Business Analytics (IT)

Kaplan Business School

Bachelor in Computer Applications - Computer Applications Development

Sophian Girls' College

High School Diploma -

Lawrence And Mayo Public School

Similar Profiles

CREATE PROFILE
Divya Rathore