Divya Shree
Perth,WA
Summary
High-energy Sales Team Leader bringing successful background delivering consistent sales. Surpasses targets regularly by managing and motivating team members to exceed quotas and maximize customer satisfaction. Offers strengths in product merchandising and inventory management, team training and KPI tracking.
Overview
7
7
years of professional experience
Work History
Sales Team Leader
Smavy Academy
Melbourne, Victoria
05.2022 - 02.2024
- Contacting prospects via phone, email and chat and provided assistance with product & service selection.
- Assisting prospects about K-12 online classes with respect Australian curriculum
- Developed and implemented sales plans to achieve desired results.
- Created and maintained customer relationships through regular follow-up activities.
- Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.
- Analyzed market trends and identified potential opportunities for business growth.
- Developed strategies to increase sales volume and improve customer satisfaction levels.
- Monitored performance of sales team members against set targets, providing feedback as needed.
- Developed key accounts by building strong relationships with major customers.
- Provided leadership and direction to motivate a high performing sales team.
- Negotiated complex contracts with customers, ensuring the best possible outcomes for the company.
- Collaborated closely with marketing teams to develop promotional materials that drove product interest among target audiences.
- Coordinated activities between various departments within the organization to ensure efficient operations.
- Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
Operations Team Leader
Biotecnika Info Labs Pvt Ltd
Bangalore, India
01.2018 - 02.2022
- Assisted in the development of operational processes and procedures.
- Monitored customer service operations to ensure quality standards were met.
- Initiated and maintained relationships with educators and customers
- .
- Organized and tracked inventory levels for the company's products.
- Developed weekly reports on operational performance metrics.
- Created daily schedules for staff members to optimize workflow efficiency.
- Maintained detailed records of employee attendance and leave requests.
- Coordinated internal resources to resolve customer inquiries promptly.
- Provided support to management during decision-making processes related to operations.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Worked closely with cross-functional teams to coordinate activities across departments.
Business Development Executive
Biotecnika Info Labs Pvt Ltd
Bangalore, India
02.2017 - 12.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Developed and implemented strategies to increase customer base and revenue growth.
- Collaborated with sales team members to identify target markets and develop sales strategies.
Education
Master of Science - Molecular Biology
Yuvaraja's College
Mysore, Karnataka, India07-2016
Skills
- Team Management
- Sales Presentations
- Sales Coaching
- Call Center Operations
- Relationship Building
- Customer Service
- Negotiation
- Sales initiatives
- Client Relationship Management
- Staff Training and Development
- Performance Assessment
- Team Leadership
- Pipeline Management
- Meeting and exceeding sales goals
Australia work right
- 482 dependent visa with no work restrictions valid till November 2025
References
References available upon request.
Timeline
Sales Team Leader
Smavy Academy
05.2022 - 02.2024
Operations Team Leader
Biotecnika Info Labs Pvt Ltd
01.2018 - 02.2022
Business Development Executive
Biotecnika Info Labs Pvt Ltd
02.2017 - 12.2017
Master of Science - Molecular Biology
Yuvaraja's College
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