Divya Srinivasalu
SCHOFIELDS,NSW
Summary
I am a highly motivated and dedicated individual seeking an Customer Service Job opportunity. I take pride in going above and beyond basic administrative tasks, and am committed to delivering exceptional work. With a strong work ethic and a knack for boosting company morale, I am confident that I can make a positive contribution to any workplace. Dedicated Associate with good experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
24
24
years of professional experience
Work History
Associate
Hexaware Technologies
05.2023 - Current
- Responsible for providing support to the Client's Operations team in order to process Facilities Management service work orders and enquiries for assets inducting refrigeration, HVAC, electrical, plumbing etc
- Ensured safety and wellbeing of children in a fun and engaging environment
- Demonstrate high customer service skills via phone, email, chat and will use various tools to complete an interaction with the stores managers and ensure that work orders are processed and closed in a timely manner
- Responsible for following up with the field technicians for completing the jobs in an efficient and accurate manner and use systems provided accurately to maximize efficiency.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers and offered assistance for increased customer satisfaction.
ONLINE TUTOR
Cluey Tutorials
01.2022 - 12.2023
- Tutored students in Mathematics, developing lesson plans tailored to their individual needs
- Monitored progress and provided regular feedback to ensure success.
AFTER SCHOOL CARE EDUCATOR
Complete Staff Solution
01.2022 - 04.2023
- Supervised and organized recreational activities for children
- Ensured safety and well-being of children in a fun and engaging environment.
ASSISTANT PROFESSOR
VIJAYA PU COLLEGE
01.2000 - 01.2016
- Taught mathematics to undergraduate and grade 12 students, marking and grading exams and papers.
Education
BACHELORS OF EDUCATION IN MATHEMATICS -
Avinashilingam University
MASTERS OF SCIENCE IN MATHEMATICS -
Bharathiar University
01.1998
Skills
- Problem recognition and solving
- Active listener
- Quick learner
- Detail oriented
- Strategic thinking
- Time and People management
- Persuasive speaking
- Relationship Building
Awards Certificates
- Meditation and Yoga
- Voluntary Work
- Reading
Hobbies and Interests
- Certificate III in Advanced English for Further Study - TAFE
- Statement of Attainment in Computer Applications- TAFE
- Software Manual Testing - Adactin Group
- Medical Receptionist Course - Wesley Institute of Australia (2023)
Timeline
Associate
Hexaware Technologies
05.2023 - Current
ONLINE TUTOR
Cluey Tutorials
01.2022 - 12.2023
AFTER SCHOOL CARE EDUCATOR
Complete Staff Solution
01.2022 - 04.2023
ASSISTANT PROFESSOR
VIJAYA PU COLLEGE
01.2000 - 01.2016
BACHELORS OF EDUCATION IN MATHEMATICS -
Avinashilingam University
MASTERS OF SCIENCE IN MATHEMATICS -
Bharathiar University