Divya Tandon
Business Analyst
Melbourne,VIC
Summary
Seasoned Technical Business Analyst with a decade-long career, split between being a Technical Business Analyst, and Testing and QA management. Notable roles at nbn and Cisco have honed a unique blend of technical prowess and business acumen. Leveraging a Masters in Data Science, adept at aligning technological solutions with strategic business objectives. Demonstrated expertise in process optimization, driving operational efficiency, and delivering data-driven insights. Effective communicator skilled in engaging stakeholders at all levels. Eager to apply extensive experience towards propelling organizations to sustained growth and success.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Hanes Pacific Brands
10.2024 - Current
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Streamlined office operations, implementing digital file management systems to reduce paper waste and improve accessibility.
- Improved data accuracy, overseeing transition to new database system and training staff on its use.
- Conducted research for special projects, providing valuable insights that informed decision-making.
- Facilitated cross-departmental collaboration by establishing shared project management platform.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Enhanced stakeholder communication, drafting and distributing monthly newsletters.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
Admin and Reporting Analyst
Kuehne-Nagel, Warehouse
06.2024 - 10.2025
- Developed custom reports to address specific business needs and support decision-making processes.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Assisted in supply chain process improvements, documenting workflows and standard operating procedures(SoPs)
- Collaborated with cross-functional teams to gather requirements and design comprehensive reporting solutions.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Contributed to design reviews for comprehensive testing scenarios.
- Contributed to a positive work environment by actively participating in team meetings and offering valuable input during brainstorming sessions.
Senior Business Analyst
Nbn
06.2022 - 09.2023
- I worked and contributed to Nbn's cutting-edge Data Science and Data Analytics Projects including Data Virtualisation, Data Lakes and Data Warehouse Related, Location Model, Procurement Model, and Enterprise Ethernet, New Relic Monitoring, Sage Maker Modeling Project and few Cloud Data Projects leveraging the concepts of various cloud platforms, CICD framework etc and my Data Analytics skills
- I played a key role in reporting projects at NBN as well, involving the analysis of various business metrics
- My contribution extended to utilizing Power BI for comprehensive and insightful reporting, facilitating informed decision-making
- Responsibilities included: Establishing strong working relationship with various Business stakeholders and Steer-co across businesses to elicit, analyze, negotiate and document business requirements, resulting in an optimized technical solution
- Collaborating with various cross-functional technical teams to ensure designs met technical and business requirements
- Analyzing business processes to identify areas for improvement and creating and maintaining detailed documentation, including reports and project plans
- Creating functional and technical requirements specification documents
- Providing high-level evaluation of requirements for technology programs and projects, which includes process re-engineering, cost/benefit analysis, recommended solutions and requirements development
- Facilitating requirements and prioritisation workshops and making recommendations around the prioritisation of features and the potential release strategies and road-maps
- Converting business needs into functional designs using knowledge of data warehousing and Big Data architecture and processes
- Working with Business and technical teams to create Epics, User stories and elaborating stories with acceptance Criteria to guide delivery teams of the features
- Working closely with stakeholders and change management to identify impacts to business processes and system processes as a result of application changes
- Following the agile practices, aligning with the PI life cycles
- Identifying project delivery issues and risks, assist with mitigation strategies, and escalate where necessary
- Identifying continuous improvement opportunities, training needs of the team, and implementing best practices to progress the work
- Maintaining comprehensive project documentation, including requirements documents, process maps, and test results
- Using Jira to effectively manage the sprint backlog working very closely with the product owners
- Also, ensuring sprint health is maintained by working closely with Scrum Master
- Providing support and participating in testing activities including unit testing, system Integration testing, BAT and UAT ensuring adequate project coverage
Senior Business Analyst
Nbn
12.2021 - 06.2023
- At NBN, I significantly contributed to the success of their Remote Darwin project Under Technology and Ops Domain
- My involvement spanned across diverse initiatives, including the Appian UI project, Process Optimisation Project where I enhanced user interfaces for streamlined experiences using FIGMA tool in creating prototypes, wireframes and mock-ups
- Additionally, I played a pivotal role in the Process Optimization project, identifying and implementing efficiencies
- Lastly, my contributions extended to the SAED project, ensuring its success through meticulous planning and execution
- I adeptly utilized various process flow diagrams and BPMN (Business Process Model and Notation) in tools like Miro during my engagement with NBN
- These visual aids were instrumental in enhancing project understanding, fostering clear communication, and optimizing workflow efficiencies
- Responsibilities included: Undertaken discovery of new initiatives, performing pro active analysis to support the successful delivery of the initiative, working with Product Owners, Scrum masters, Delivery Managers, and the delivery teams to facilitate the delivery of the initiatives through PI cycles
- Cherry-picking the most effective business Analysis techniques to model, analyse, elicit and communicate the requirements and the solution
- Developing and maintaining strong relationships with stakeholders and managing their expectations by regularly communicating with them
- Working collaboratively with other upstream and downstream and managing inter-team dependencies
Functional Business Analyst
Zensar Technologies @ Cisco System Inc
06.2016 - 12.2018
- In my role at Cisco, I worked across multiple crucial projects, including B2B, Sass Billing, BEMS
- My role focused on validating data from diverse ERP, BVP, and SBP source systems into the BEMS platform
- I ensured rigorous validation across multiple data transformation layers and verified the output notifications generated by BEMS in various formats, including 3A6, 3B2, cXML, XML, email, and EDI and EDIFACTs
- In addition to my role in validating data for the BEMS platform, I actively contributed to various cutting-edge projects at Cisco
- My involvement spanned across innovative initiatives, further enhancing my expertise and contributing to the dynamic landscape of Cisco's technology projects
- Responsibilities included: Collaborating with cross-functional teams on projects to ensure alignment of objectives and outcomes
- Analysing, documenting, and prioritizing requirements ensuring they align with the project's goals
- Creating process maps, flowcharts, and business process models to visually represent order fulfillment workflows
- Documenting current and future state processes, identifying areas for improvement
- Acted as a liaison between business stakeholders, subject matter experts, and the development team
- Facilitating meetings, workshops, and discussions to clarify requirements and ensure alignment
- Creating detailed Business Requirement Documents (BRD) as well as Functional Specification documents (FSD)
- Translating business requirements into detailed functional specifications that can be used by developers to build or modify systems
- Analyzing data related to order processing, inventory management, and customer interactions to identify trends and areas for optimization
- Assisting in the development of test plans, test cases, and participate in user acceptance testing (UAT) to ensure the solution meets business requirements
- Evaluate proposed solutions to ensure they meet business objectives and requirements
- Analyzing customer feedback to identify common trends and develop recommendations for improvement
- Identifying potential risks and issues related to order fulfillment processes and working with stakeholders to develop mitigation strategies
Sr. Test Analyst
Zensar Technologies @ Cisco System Inc
07.2013 - 05.2016
- Collaborating with business analysts, developers, and stakeholders to understand the business requirements and functional specifications related to order fulfillment
- Developing comprehensive test plans that outline the scope, objectives, resources, schedule, and deliverables for testing activities
- Defining and developing test strategies, test plans, test cases, and test scripts based on project requirements, system architecture, and industry best practices to ensure the highest level of software quality
- Reviewing and analyzing user stories, use cases, and other documentation to ensure comprehensive test coverage
- Logging and tracking defects, performing root cause analysis, and working with development teams to resolve issues in a timely manner
- Conducting regression testing to verify that new features or changes do not adversely affect existing functionality
- Coordinating and conducting integration testing with other modules or systems within the Order Fulfillment ecosystem
Software Engineer
Zensar Technologies Ltd
11.2010 - 06.2013
Education
Certificate IV - Cyber Security
Victoria University
Melbourne, VIC06.2025
Master of Data Science - Big Data and Cloud computing
La Trobe University
Bundoora11.2021
BTech - ECE
Uttarakhand Technical University
Dehradun06.2010
Skills
- Business Analysis
- Data Analysis
- Agile Practices
- SQL
- Microsoft Excel
- BPMN
- Big Data Ecosystems
- Cyber Security Principles
- Threat and vulnerability management
- AWS
- Data Analysis
- Data Warehousing and ETL
- Data Analysis and visualisation
- Power BI
- Jira
- Visio
- Miro
- IAM Tools and technologies
- Data Migration
- Azure Active Directory
Timeline
Administrative Coordinator
Hanes Pacific Brands
10.2024 - Current
Admin and Reporting Analyst
Kuehne-Nagel, Warehouse
06.2024 - 10.2025
Senior Business Analyst
Nbn
06.2022 - 09.2023
Senior Business Analyst
Nbn
12.2021 - 06.2023
Functional Business Analyst
Zensar Technologies @ Cisco System Inc
06.2016 - 12.2018
Sr. Test Analyst
Zensar Technologies @ Cisco System Inc
07.2013 - 05.2016
Software Engineer
Zensar Technologies Ltd
11.2010 - 06.2013
Master of Data Science - Big Data and Cloud computing
La Trobe University
BTech - ECE
Uttarakhand Technical University
Certificate IV - Cyber Security
Victoria University
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