Summary
Overview
Work History
Education
Behavioural Skills
References
Timeline
Generic

Divya Thapa

Bonython,ACT

Summary

A motivated and detail-oriented professional with a strong foundation in customer service, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

IT Helpdesk Analyst

Biztech Services Pty Ltd
Canberra, ACT
06.2024 - Current
  • Windows 10/11 troubleshooting issues: Handling issues reported by users on performance problems, system errors and application crashes.
  • Networking Issues: Diagnosing and resolving networking problems, such as connectivity issues, DNS resolution problems.
  • Microsoft Office 365 & Azure: Providing support in troubleshooting and configuring Office 365 applications such as Outlook, OneDrive, Teams, and SharePoint.

Team Member

Woolworths Supermarket
Canberra, ACT
04.2020 - Current
  • Delivered exceptional customer service in a fast-paced retail environment.
  • Collaborated with other team members to ensure the daily operations run smoothly.
  • Followed all health and safety policies and procedures, to maintain a safe environment for all customers as well as team members.
  • Answered phone calls regarding inquiries about products or services.
  • Collaborated with team members to achieve daily goals.
  • Provided customer service support to ensure satisfaction.

Education

Master of Information Technology -

Central Queensland University
Sydney, NSW
07.2020

Behavioural Skills

  • Clear and concise written and verbal communication
  • Analytical thinking to assess challenges and provide optimal solutions
  • Prioritising tasks to meet deadlines without compromising quality
  • Thinking out of box to come up with creative solutions
  • Strong attention to detail and delivering results on time.

References

Provided upon request

Timeline

IT Helpdesk Analyst

Biztech Services Pty Ltd
06.2024 - Current

Team Member

Woolworths Supermarket
04.2020 - Current

Master of Information Technology -

Central Queensland University

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Divya Thapa