Divya Vanapalli

1. Effectively analysing and resolving incidents and network related issues including LAN/WAN technologies(Ethernet), Data Centre, Managed Network Environment, Wireless (3G/4G) etc.

2. Participating in major event capacity planning, monitoring network performance and optimising for best customer experience.

3. Assisting with the installation and configuration of network equipment, such as routers, switches and firewalls.

4. Monitoring network performance and identifying areas for improvement.

5. Troubleshooting network issues and implementing solutions in a timely manner.

6. Assisting with the design and implementation of network security measures.

7. Collaborating with other team members to ensure the smooth operation of the network infrastructure.

8. Participating in ongoing training and professional development to stay current on industry trends and technologies.

• Roles and Responsibilities as a Console Operator @NUV Rainbow Pty Ltd, Melbourne.
• Day to day operations
• Invoicing purchase inward outward
• Submission of documents to the banker and financiers
• Payment follow up from the finances and customer
• Generating way bill for the dispatch of spares from principle
• Preparation of monthly Bank reconciliation statement
• Reconciliation of customer ledger statements
• Debtors and Creditors details by monthly wise
• Communication with customers for their spares as per requirements.

• Roles and Responsibilities as a Process Associate @CTS.
• Maintain the Quality of the handled process as per the given parameters.
• Satisfy the client with quality of delivery of the team of associates who work on claims.
• Escalation of issues to the team leads, managers on the error trends observed while reviewing the claims.
• Familiarize the team with the client's needs, specifications, targets, the development process to support task performance.
• Roles and Responsibilities as a Quality Analyst @CTS
• Perform regular internal and external audits.
• Prepare root cause analysis and action plan to support risk and complaint audits.
• Conduct regular product knowledge test to get the process knowledge.
• Provide feedback coaching to the bottom performance.
• Support delivery team with add of quality reporting.
• Maintained accuracy in all the reports requested by the Ops lead.
• Reporting of weekly and monthly status reports, productivity reports.
• Provide status reporting of the team activities against the program schedule.
• Ensure the teams productivity and quality meets the clients and the projects requirements.
• Escalate issues which cannot be resolved by the team. Discussing the issues with the onsite manager.
• Ensure discussions and decisions lead toward closure
• Recognize and celebrate team and team member accomplishments and exceptional performance.