DIVYABEN PATEL
13 Kalunga Avenue, Ingle Farm,SA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Skilled in problem-solving and customer service, I fostered a collaborative environment that improved customer satisfaction and streamlined operations during peak hours. Committed to quality control and waste reduction initiatives.
Overview
4
4
years of professional experience
Work History
Supervisor
Balfource Bakery
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Storeperson
OTR
12.2021 - 02.2023
- Show customers the locations of items they are looking for and suggest complementary items when appropriate
- Greet customers when they walk through the door and ask if they need assistance
- Pay attention to shoppers on the floor and notify management of any possible shoplifting activity
- Restock shelves when needed to ensure optimum availability of products
- Unpack shipments in the store room and categorize them appropriately
- Operate the cash register and provide accurate change to cash-paying customers
Storeperson
Big W Distribution Centre
11.2020 - 11.2021
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks and pallet jacks on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Bio Technology
CHARUSAT UNIVERCITY
CHANGA, INDIA03-2017
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Waste reduction
- Quality control
- Teamwork and collaboration
- Problem-solving
- Multitasking
Timeline
Supervisor
Balfource Bakery
03.2023 - Current
Storeperson
OTR
12.2021 - 02.2023
Storeperson
Big W Distribution Centre
11.2020 - 11.2021
Bachelor of Science - Bio Technology
CHARUSAT UNIVERCITY
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