Hi, I’m
Divyaj Reddy Tippani
Craigieburn,VIC
Summary
Dynamic IT Support Specialist with proven expertise in technical troubleshooting and support. Successfully managed high call volumes while resolving hardware and software issues. Proficient in ticket management and remote support, ensuring seamless operations and enhanced user satisfaction. Adept at creating user accounts and configuring systems for optimal performance.
Overview
4
years of professional experience
Work History
SV Electronics
IT Support Specialist
02.2022 - 10.2024
Job overview
- Provided remote and in-person support to internal staff, resolving hardware, software, and network issues efficiently.
- Managed user accounts and configurations for Microsoft 365 and Azure, including troubleshooting cloud-based application issues.
- Ensured seamless employee onboarding and offboarding, including setting up accounts, configuring equipment, conducting orientation, and managing asset inventories.
- Installed, configured, and troubleshot a range of software applications, ensuring optimal performance across all systems.
- Assisted in maintaining and updating IT documentation, providing accurate and up-to-date records of system configurations and troubleshooting solutions.
- Delivered excellent customer service, ensuring high levels of satisfaction by resolving issues promptly and efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
SV Electronics
Customer Service Executive
04.2021 - 02.2022
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Swinburne University of TechnologyMelbourne, VIC
Master Of Multimedia from Multimedia
03-2013
JNTUHyderabad
Bachelor of Engineering from Computer Science Engineering
01-2008
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Ticket management
- Remote support
Technical Skills
- Operating Systems: Windows 10/11, macOS (basic troubleshooting)
- Software & Tools: Microsoft 365, Azure Active Directory, Intune, Autopilot
- Networking: Basic understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- IT Support Platforms: ServiceNow, Jira (or other ticketing systems)
- Hardware: Desktop computers, printers, and peripheral devices troubleshooting
Timeline
IT Support Specialist
SV Electronics
02.2022 - 10.2024
Customer Service Executive
SV Electronics
04.2021 - 02.2022
Swinburne University of Technology
Master Of Multimedia from Multimedia
JNTU
Bachelor of Engineering from Computer Science Engineering
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