Divya Mathew
Adelaide,SA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with minimal supervision.
Overview
5
5
years of professional experience
Work History
Customer Executive Associate
Toronto-Dominion Bank
06.2023 - 08.2023
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Provided basic troubleshooting and product set-up support for customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Manager
Bank of Baroda
07.2018 - 12.2022
- Experience of handling multiple customers at once and providing best solutions to their issues
- Practical knowledge and experience in finance, marketing and sales
- Assignment – Worked as Technology representative for development of Bank of Baroda World Bank app.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Post graduate certificate in Project Management -
Conestoga College
Kitchener, Canada08.2023
Masters in Computer Applications -
Banasthali Vidyapith
Jaipur, India05.2013
Bachelor in Computer Applications -
International College For Girls
Jaipur, India05.2010
Skills
- Manage and complete multiple tasks in a timely manner
- Responsible, professional and a quick learner, able to work under pressure
- Excellent team player
- Good communication skills
- Organizational skills
- A team worker who also works well independently
References
Available upon request
Timeline
Customer Executive Associate
Toronto-Dominion Bank
06.2023 - 08.2023
Assistant Manager
Bank of Baroda
07.2018 - 12.2022
Post graduate certificate in Project Management -
Conestoga College
Masters in Computer Applications -
Banasthali Vidyapith
Bachelor in Computer Applications -
International College For Girls
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