Divya Sai Chalamalasetti

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network Administrator/Support/Computer Network and System Engineer position. Ready to help team achieve company goals.

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

• Completed Cisco CCNA Routing and Switching training from|-Melbourne
• Undergoing Cisco CCNP Routing and Switching training from|-Melbourne

DESIGN AND DEVELOP AN IT TICKETING SYSTEM

Team Leader

• The Helpdesk ticketing process is something like an automated ticket generation tool which provides tickets to the customers who are facing issues with that company’s product or service and needs a solution of that issue.
• Helpdesk is the central unit of any business process company which helps to deal either with the customers or an
  end-user requires associated to queries, facilities, customer service, tech-support & other hassle related issues through providing a numerating token appeal procedure to enable chasing of reimbursement activities coordinate via an expertise crew.
• The Helpdesk is providing tickets according to serial numbers, so the customer must have to wait for their turn to show their problem to the IT expert.
• Main aim of the research is to design and develop the real-time ticket delivery service system which provides the alarms, reporting, notification to update to the stakeholder of the system and also resolve the network-based the issues which based by the IT support help desk during the ticket service.
• Resolve the communication issues between peoples and computer system during the ticket management.
• Provides the security and privacy and control the third-party access in the system.
• Connecting to VoIP services in the real-time IT support services.

• Programs must be installed on the server:
  
  a)Web server program: IIS 8
  
  b).NET Framework 3.5 SP1
  
  c).NET Framework 4.7
  
  d)ASP.NET, CGI & ISAPI
  
  e)WCF must need to be activated on the server

• For the database connectivity, we need some software like:
  
  a)Microsoft SQL Server 2012 R2, 2014, 2016, 2017
  
  b)MySQL Server