Divya Shree

• Managed the complete HR lifecycle from seamless onboarding to exit, ensuring a positive and consistent employee experience at every touchpoint.
• Streamlined onboarding processes, ensuring quick integration and alignment with organizational values, role expectations, and cultural fit.

• Conceptualized and executed innovative employee engagement initiatives that fostered a collaborative and high-performance culture, resulting in improved team morale and retention.
• Orchestrated a diverse array of engagement activities, including cultural festivals, team-building events, and CSR initiatives like blood donation drives, seed ball making, and charity donations, strengthening employee commitment and company loyalty.
• Championed employee volunteer programs, providing opportunities for staff to contribute to community projects, further enhancing corporate social responsibility.

• Developed and implemented data-driven performance management systems, including goal-setting frameworks and succession planning, to align talent with organizational goals and drive high performance.
• Created and managed a robust performance appraisal system, enabling objective assessments, career development planning, and identifying growth opportunities for employees.
• Identified key skill gaps and rolled out targeted coaching and training initiatives, driving significant improvements in workforce productivity and development.

• Fostered a positive work environment by proactively addressing employee grievances, resolving workplace conflicts, and maintaining strong relationships between employees and leadership.
• Conducted regular feedback sessions and facilitated open communication channels, ensuring issues were addressed before they impacted team morale or productivity.

• Led salary reviews, promotions, and compensation benchmarking, ensuring fair and competitive compensation strategies that attract, retain, and motivate top-tier talent.
• Enhanced benefits programs to align with employee needs and organizational goals, ensuring compliance with relevant laws while mitigating risks.

• Ensured strict adherence to labor laws, company policies, and industry regulations, conducting thorough investigations when needed to minimize risk and protect the organization.
• Worked with cross-functional teams to ensure HR policies were up to date and communicated effectively, minimizing compliance issues and optimizing operational efficiency.

• Designed and facilitated leadership development programs aimed at equipping managers with the tools and skills needed to lead high-performing teams.
• Collaborated with senior leadership to ensure HR strategies aligned with broader business goals, driving organizational success through strong leadership and effective talent management.

• Spearheaded change management initiatives during organizational transitions, ensuring minimal disruption and maintaining employee morale through transparent communication and support.
• Guided teams through restructuring processes, helping employees navigate change while maintaining productivity and engagement.

• Utilized HR analytics to drive data-informed decisions, improving workforce planning, talent allocation, and overall business performance.
• Conducted employee engagement surveys and pulse checks, using insights to refine HR programs, enhance satisfaction, and identify areas for improvement.

• Led initiatives to build and promote a strong employer brand, showcasing the company’s values and work culture to attract top talent and reinforce employee commitment.
• Champion of diversity, equity, and inclusion programs, fostering an environment where diverse perspectives and talents are celebrated, and all employees feel valued.

• Identified organizational training needs and implemented comprehensive learning and development programs to upskill employees and support leadership growth.
• Designed and rolled out customized training sessions aimed at bridging skill gaps, enhancing team effectiveness, and achieving business objectives.

• Led the exit process by conducting structured exit interviews, capturing valuable feedback, and implementing improvements to reduce turnover and enhance retention strategies.

Technical Production Support Specialist
Marks and Spencer Foods | 3+ Years

Application Ownership & Management:

• Led the management of 12 business-critical applications, ensuring zero escalations and on-time project deliverables, leveraging Agile methodologies for streamlined execution.
• Administered key supply chain systems including JDA CKB, Quantum Retail, Duty Master, and Reference Data Approvals (RDA), driving operational continuity, system efficiency, and seamless business operations.
• Optimized and maintained supplier order processing systems such as Quantum Order Processing and JDA Space & Floor Planning tools, integral to MnS Foods’ SCM operations.
• Collaborated with stakeholders to define requirements and deliver solutions that directly aligned with strategic business goals.
• Spearheaded cross-functional teams during major system upgrades, minimizing disruptions and ensuring smooth transitions.

Operational Excellence & Monitoring:

• Managed and optimized batch processing systems handling 10,000+ daily transactions, ensuring system stability, accuracy, and timely processing.
• Proactively identified performance bottlenecks, implementing solutions to enhance system performance and maintain consistent uptime for mission-critical applications.

Incident Management & Troubleshooting:

• Conducted in-depth root cause analysis to swiftly resolve system issues, either independently or through collaboration with engineering teams.
• Provided timely progress updates to stakeholders, ensuring transparency and alignment with business objectives during issue resolution.

Process Improvement & Automation:

• Drove continuous process improvements to optimize application performance and reduce system downtime, contributing to enhanced user satisfaction.
• Developed and implemented maintenance strategies that significantly improved system reliability and business performance.
• Automated repetitive tasks using PowerShell and Python, reducing operational costs and increasing team efficiency.
• Streamlined troubleshooting procedures by creating detailed documentation, enhancing support team effectiveness and response time.

Collaboration & Lifecycle Participation:

• Played a key role throughout the system development lifecycle (SDLC), from gathering requirements to system implementation, ensuring all solutions met business needs and technical standards.
• Monitored and tested application performance, collaborating with developers to identify and resolve potential bottlenecks, optimizing the user experience.