Divyavani Seelam

Key Responsibilities:

• Responding to customer enquiries via telephone or online platforms in a professional and respectful manner
• Assisting clients with claims, account updates, eligibility requirements, and service navigation
• Interpreting and applying government policies and procedures to provide accurate information
• Managing sensitive or complex cases with empathy, discretion, and attention to detail
• Using internal systems to process transactions, update records, and document customer interactions
• Collaborating with internal teams to resolve issues and escalate cases when necessary
• Adapting to changes in legislation, systems, and service delivery models
• Maintaining confidentiality and upholding privacy and ethical standards at all times

• Supervise, train and assist employees like Sales Representatives in customer service, store maintenance and product promotions.
• Develop and maintain schedules for employees and promotions centered on holiday sales and other cycles.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

• Scheduled shifts and disseminated the data as well as directed and assessed workflow periodically.
• Ensured the observance of stipulated budgets and furnished guests with practical aid, as needed.
• Resolved notable disagreements between staff and addressed rule violations committed by guests.
• Instituted suitable disciplinary measures upon employees' misconduct.
• Strengthened our fully-functioning security measures and conceptualized new procedures.

• Handled customer complaints by providing solutions, often within given time limit to ensure the customer to be satisfied.
• Learnt to identify customer needs or desires in order to recommend the appropriate product or service.
• Learnt the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Worked with colleagues when necessary to resolve customer complaints.
• Provided feedback to other departments to help improve sales, marketing, and business processes.