DIWAN BHATTACHAN - Food and Beverage Supervisor / Banquet Supervisor - Rydges Sydney Airport

Summary

Seeking position where I can manage and enhance your business growth in this competitive market and share my passion by enthusiastically serving your customers. I have been working in the hospitality field for quite a long time. Hence, experienced in customer service. About me a highly practical individual with strong problem solving skills, excellent self-discipline with through approach to work ethics and responsibilities. I always ready to learn new skills and can adapt to situations really quickly.

Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.

Overview

8

years of professional experience

1

Certification

Work History

Food and Beverage Supervisor / Banquet Supervisor

Rydges Sydney Airport

01.2021 - Current

Delegated daily tasks to team members to optimize group productivity.
Assisted to Food and Beverage manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day and creating new menu in seasonal basis.
Take orders and assist in customer queries.
Tally cash and sales at the end of the shift.
Competently make different cocktails and coffees.
Maintained dining and food service areas to maximize safety and cleanliness.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Worked in close collaboration with team members to ensure customers received high-quality service.
Effectively multitasked within fast-paced environment.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Improved presentation and sales approaches to increase revenue.
Roster management is critical responsibility of the operations ensuring the right number of staffs with the right skills, are scheduled at the right time to deliver successful events while controlling labour costs.
Supervised banquet setup, ensuring proper arrangement and presentation of dining areas.
Coordinated with kitchen staff to ensure timely delivery of food and beverages.
Facilitated communication between event coordinators and service teams for smooth operations.
Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
Resolved any customer complaints or issues quickly and professionally.

Bar-tender

The Sporting Globe

Barangaroo, Australia

10.2017 - 11.2021

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Trained new bartenders on drink preparation and upselling techniques.

Education

Post graduate - Business Management

Queensbury College

London, UK

Bachelor of Arts - Business Management

Anglia Ruskin

Chelmsford, UK

Skills

Good communication knowledge
Customer Relations Management
Positive attitude
Problem solving
Sales Monitoring

Staff Training
Work Planning and Prioritization
Team Building
Cost Control
Product and Service Knowledge