Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Training And License
Professional And Academic Qualifications
Languages
Timeline
Generic

DIWANTHA NIPUN

Modbury North,Australia

Summary

Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

OTR (Viva energy)
09.2023 - Current
  • Assisting the store manager in all aspects of the store management process
  • Assisting with the administration of the store
  • Collaborate with management to create and implement sales projects
  • Delegate tasks effectively and ensure all workflow is handled efficiently by staff
  • Monitoring and training new employees
  • Developing and implementing training programs to attract and retain talent
  • Effectively delegating and managing the team
  • Managing employee schedules and conducting performance reviews
  • Providing leadership and guidance to the team
  • Driving the sales and profitability of the store
  • Ensuring the store meets all safety standards & building and maintaining a high level of customer experience
  • Resolving customer service issues and complaints
  • Ensuring a clean and visually pleasing store environment
  • Building and maintaining a positive work environment for all associates

Supervisor

Servicing SA Cleaning & Maintenance
09.2021 - Current
  • Maintaining a strong relationship with Customer & resolving any customer issues and complaints
  • Managing and supervising the staff, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
  • Having a good Knowledge of the chemical products
  • Perform and document routine inspection and maintenance activities
  • Carry out heavy cleansing tasks and special projects
  • Notify management of occurring deficiencies or needs for repairs
  • Adjust and minor repairs
  • Stock and maintain supply rooms
  • Cooperate with the rest of the staff and School staff
  • Follow all health and safety regulations

Café Store Manager

The Williamstown General
07.2020 - 08.2021
  • Company Overview: https://www.twgeneral.com.au/
  • Recruiting, training, and supervising café staff
  • Preparing weekly work schedules for staff and finding suitable replacements in case of staff absence
  • Gain a perfect knowledge of POS (Point of sales) system
  • Ensuring that all café expenses are within budget and identifying ways to decrease operational costs
  • Maintained a good relationship with suppliers
  • Receiving delivered café supplies and verifying that the correct items and quantities have been delivered
  • Taking inventory of café supplies and ordering new stock as needed
  • Resolving customer complaints regarding food quality and customer service
  • Suggesting & introducing new menu items based on customers' preferences and feedback
  • Identifying strategies to retain and attract customers
  • Conduct new promotion strategies Daily and weekly
  • Https://www.twgeneral.com.au/

Online Store Manager

Oz Automotive (PTY)
09.2017 - 12.2019
  • Company Overview: Oz Automotive is an online automotive spare parts retailer in Australia (Queensland)
  • Top-rated seller in eBay since 2015 http://www.ebaystores.com.au/ozautomotives
  • Managed all facets of business operations, including financial tracking, inventory coordination, and social media marketing
  • Tracked inventory and reviewed retail trends with Quick Book spreadsheets in order to make timely and proactive business decisions
  • Handled emails and eBay messages per day to address customer inquiries and concerns
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission, and operational plans
  • Improving monthly sales with successful marketing, sales, and customer relations approaches
  • Product management, handling shipments and dispatching
  • Understanding customer service principles managed problem-solving and handling unusual circumstances
  • Handling computer applications (Excel, Word, PowerPoint, Quick Books and Publisher)
  • Handling all inquiries related to damaged products and returns
  • Handling inventory management systems such as online store listing and stock updating
  • Preparing online advertisements with a barcode system
  • Presentation of online store and advertising displays
  • Market analysis and reporting (Informing of price changes of the competitors)
  • Experience of using ERP methods (Managing complete sales progression and consumer lifecycle)
  • Generating business strategies to attract new consumers, expand store traffic and improve profitability
  • Monitoring & controlling inventories
  • Oz Automotive is an online automotive spare parts retailer in Australia (Queensland)
  • Top-rated seller in eBay since 2015 http://www.ebaystores.com.au/ozautomotives

Education

Bachelor of Business Management - Marketing, Tourism & Hospitality

Edith Cowan University
11.2019

Advanced Diploma of Business -

Australian College of Business & Technology
11.2018

Diploma of Business -

Australian College of Business & Technology
11.2017

Foundation in Engineering -

Australian College of Business & Technology
11.2014

Skills

  • Excellent interpersonal and leadership skills
  • Good work ethic
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication
  • Excellent learning skills
  • Attention to detail
  • Proficiency in IT (Excel, Word, PowerPoint, Quick Books, Publisher)
  • Dedicated to performing duties efficiently
  • Strong customer relations skills
  • Excellent multitasking and time management skills
  • Ability to work independently
  • Ability to adapt to any position in a team
  • Ability to work in a fast-paced environment
  • Problem-solving
  • Training and mentoring
  • Multitasking and organization
  • Product listing
  • Goal oriented
  • Merchandising strategies
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Retail operations
  • Customer service and engagement

Extra-Curricular Activities

Captained under 17 & 19 college cricket teams. International colors awarding ceremony - 2012 won a certificate for the 1st international school cricket premier league championship. American cyber media network - California certificate in fundamentals of ICT examination. Played for Unley Cricket Club as 'A Grade' Player.

Training And License

  • Forklift license- License to perform high-risk work.
  • Barista Basics/ Latte art.
  • DHS Working with Children Check.

Professional And Academic Qualifications

  • Bachelor of Business Management (Double Major) Degree in Marketing and Tourism & Hospitality, Edith Cowan University, Australia, 11/01/18, 11/01/19
  • Advanced Diploma of Business, Australian College of Business & Technology, 11/01/17, 11/01/18
  • Diploma of Business, Australian College of Business & Technology, 11/01/16, 11/01/17
  • Foundation in Engineering, Australian College of Business & Technology, 11/01/13, 11/01/14

Languages

English
Full Professional
Sinhalese
Native or Bilingual

Timeline

Assistant Store Manager

OTR (Viva energy)
09.2023 - Current

Supervisor

Servicing SA Cleaning & Maintenance
09.2021 - Current

Café Store Manager

The Williamstown General
07.2020 - 08.2021

Online Store Manager

Oz Automotive (PTY)
09.2017 - 12.2019

Advanced Diploma of Business -

Australian College of Business & Technology

Diploma of Business -

Australian College of Business & Technology

Foundation in Engineering -

Australian College of Business & Technology

Bachelor of Business Management - Marketing, Tourism & Hospitality

Edith Cowan University

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DIWANTHA NIPUN