DIWASH GIRI
Hurstville,NSW
Summary
Proven Customer Service Representative with experience at Woolworths, skilled in troubleshooting ICT hardware and software while maintaining service-oriented communication. Adept at turning challenges into opportunities to enhance customer satisfaction. Proficient in HTML, CSS, and JavaScript, with strong team collaboration and time management skills. Eager to leverage my technical knowledge and customer service expertise in an ICT Service Desk Support role to deliver exceptional service and efficient solutions.
Overview
3
3
years of professional experience
Work History
Front-End Development Projects (Self-Learning)
01.2024 - Current
- Built and maintained basic websites using HTML, CSS, and JavaScript
- Developed a foundational understanding of technical troubleshooting and coding principles
Customer Service Representative
Woolworths
Miranda, Australia
01.2022 - Current
- Assisted customers with inquiries, providing exceptional service in a fast-paced environment
- Communicated technical solutions effectively to non-technical users
- Gained hands-on experience in handling challenging scenarios with professionalism
Education
Bachelor of Information Technology -
Wentworth Institute
Sydney, NSW06.2025
Skills
- Troubleshooting ICT hardware and software
- Customer support
- Service-oriented communication
- Familiarity with ticketing systems
- HTML
- CSS
- JavaScript
- Team collaboration
- Time management
Languages
- English, Fluent
- Nepali
- Hindi
References
References available upon request.
Timeline
Front-End Development Projects (Self-Learning)
01.2024 - Current
Customer Service Representative
Woolworths
01.2022 - Current
Bachelor of Information Technology -
Wentworth Institute
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