Dixit Singh
Keysborough
Summary
A highly motivated and results-driven professional with extensive experience across customer service, hospitality, sales, and business management. Adept at delivering exceptional customer experiences, managing high-performing teams, and driving operational efficiency. A strategic thinker with strong leadership, problem-solving, and communication skills, capable of overseeing business operations, improving commercial outcomes, and fostering client relationships. Holds a Bachelor of Commerce in Business Management and International Trade, complemented by a Diploma of Business Administration. Passionate about continuous learning, business development, and identifying opportunities for growth. Seeking to leverage expertise in customer service, sales, and operations management within a dynamic and challenging environment
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head of Marketing
Auscanus Institute of Australia
03.2023 - Current
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Established targets for social media platforms to reflect business objectives.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Customer Service Representative
Link Group
07.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Assistant Manager
Highpoint Hotel
01.2019 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sales Consultant
LJ Hooker
02.2018 - 12.2018
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable
- Identified and qualified accounts to assess market potential
- Developed and maintained long-term relationships with Customers
- Benchmark for door knocking of at least 100 homes and cold calling for 2-3 hours.
Gaming Attendant
Lynbrook Hotel
01.2016 - 02.2018
- Provided outstanding Customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered patron questions about game rules and pokies policies to promote positive customer service and brand loyalty
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records
- Sold food, beverages and tobacco to players and professionally mediated gaming disputes to maintain high customer satisfaction
- Created communication strategies to meet client objectives.
Crew Trainer
McDonald's
03.2012 - 11.2015
- Trained other employees in customer service, food safety and performance requirements
- Maintained current knowledge of all team position requirements
- Developed job-specific competencies and performance standards.
- Set an example for team members by providing quality service in an efficient manner
- Mentored junior employees to improve performance, food safety and customer service
- Taught new team members correct procedures for all areas of operations.
Education
Graduate Diploma - Migration Law
Victoria University
Melbourne, VIC03-2026
Bachelors of Commerce - Business Management And International Trade
DEAKIN UNIVERSITY
01.2019
Diploma of Business Administration - Business
RMIT UNIVERSITY
2015
High School Diploma -
Keysborough Secondary College
10.2014
Certificate IV Business Administration - undefined
RMIT UNIVERSITY
Melbourne, VIC2014
Skills
- Experience With Professional Skills
- Organised multi - tasker
- Friendly and helpful
- Leadership abilities
- Problem solving skills
- Dedicated team Player
- Product and service knowledge
- Customer oversight
- Sales and marketing
- Coordinating documents
- Highly competitive
- Self-motivated
- Networking skills
- Reporting to the General Manager and responsible for the successful day to
- Day
- Management of the club’s commercial outcomes including wages,
- COGS, and operating expenses
- Develop & implement the operating model & policies and procedures
- For all Food & Beverage operations
- Recruit, train, inspire and lead staff ensuring the maintenance of our
- Business culture and ethics
- Management of equipment including facilitating maintenance, new
- Purchases, and correct usage
- Supplier relationships, Tendering, Ordering, stock take and wastage
- Management in collaboration with senior Food & Beverage staff and
- Utilisation of the Swiftpos software
- Management of the Front of House roster, annual leave plan and
- Learning & training program
- Forecasting abilities
- Business development and planning
- Oral and written communication
- Sales reporting
- Strategic planning
- Brand management
- Product promotions
- Basic administrative knowledge
- Active listening skills
- Goal-oriented
- Outstanding interpersonal skills
- Microsoft applications proficiency
- Accurate money handling
- Technical aptitude
- Staff Training
- Sales Expertise
- Customer Relations
- Business Development Understanding
- Account Management
- Call Volume and Quality Metrics
- Stock Management
- Customer Consulting
Certification
RSA VCGLR Gaming Industry employee license VCGLR | Melbourne, VIC Australia
RSG VCGLR | Melbourne, VIC Australia
Agent Representative Certificate
The Real Estate Institute of Victoria LTD
Camberwell, VIC Australia
Hobbies
- Reading Business & Leadership Books
- Travelling & Exploring Different Cultures
- Podcast Listening
References
Ash Dhillon
Chief Executive Officer
Auscanus Institute of Australia
+61 410 000 209
ash.dhillon@auscanus.edu.au
Abhishek Kakkar
Assistant Venue Manager
Highpoint Hotel
+61 432 815 655
abhishek.kakkar@alhgroup.com.au
More References upon request
Timeline
Head of Marketing
Auscanus Institute of Australia
03.2023 - Current
Customer Service Representative
Link Group
07.2022 - 02.2023
Assistant Manager
Highpoint Hotel
01.2019 - 06.2022
Sales Consultant
LJ Hooker
02.2018 - 12.2018
Gaming Attendant
Lynbrook Hotel
01.2016 - 02.2018
Crew Trainer
McDonald's
03.2012 - 11.2015
Bachelors of Commerce - Business Management And International Trade
DEAKIN UNIVERSITY
Diploma of Business Administration - Business
RMIT UNIVERSITY
Certificate IV Business Administration - undefined
RMIT UNIVERSITY
Graduate Diploma - Migration Law
Victoria University
High School Diploma -
Keysborough Secondary College
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