Dixitkumar Patel
Brisbane,QLD
Summary
At Drlogic Solutions Pvt Ltd, I excelled as an IT Support Engineer, enhancing system performance and user satisfaction significantly. Leveraging skills in network troubleshooting and exceptional customer service, I spearheaded proactive maintenance and security measures, achieving a notable increase in system reliability. My collaborative approach and technical expertise drove seamless technology integrations and user support advancements.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Engineer
Drlogic Solutions Pvt Ltd
06.2021 - 08.2022
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Education
Master Of Information Technology - Information Technology
Kaplan Business School
Brisbane 10.2024
Bachelor Of Computer Science - Computer Science
S.P.B.PATEL ENGINEERING COLLEGE
India06.2021
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- IT Documentation
- Operating systems
- Ticket management
- Hardware upgrades
- Ticket support system management
- Microsoft Windows and Office
- Videoconferencing
- TCP/IP
- LAN/WAN
Certification
Diploma in Hardware technology
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Full Professional
Timeline
IT Support Engineer
Drlogic Solutions Pvt Ltd
06.2021 - 08.2022
Master Of Information Technology - Information Technology
Kaplan Business School
Bachelor Of Computer Science - Computer Science
S.P.B.PATEL ENGINEERING COLLEGE
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