Junior Retail Assistant
Big Mart
, Nepal
- provided customers with product information and personalized recommendations to enhance their shopping experience.
- Operated cash register and processed customer transactions efficiently.
DIYA GURUNG
MELBOURNE,VIC
Summary
Motivated international professional with a strong foundation in customer service and cash handling. Proven ability to maintain organized workspaces while ensuring operational efficiency. Demonstrates effective communication and teamwork skills in fast-paced environments, consistently achieving high levels of customer satisfaction.
Work History
Café all rounder
Gorkha coffee house
, Nepal
- Prepared and served a variety of coffee beverages to customers.
- Delivered high-quality fried food items in a fast-paced café environment while maintaining consistency, speed, and strict food safety standards
- Provided excellent customer service by greeting and assisting guests promptly.
- Maintained cleanliness and organization of workstations and dining areas.
Volunteer
Global reach Nepal
- Assisted with event organization, registration, crowd management, and provided support to coordinators.
Book Shelver
Nepal Book Depot
- Shelved books, managed check-ins/check-outs, and assisted visitors with resources.
Front Desk
Global reach Nepal
- Greeted visitors, answered calls, and coordinated appointments to ensure efficient front desk operations.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
Tech and Data Support
Global reach Nepal
- Provided entry-level tech and data support by organizing and cleaning datasets in Excel/Google Sheets while assisting with basic analysis and accuracy focused tasks.
Education
Bachelor’s Degree -
Victoria University
Footscray, VIC04-2026
Higher Secondary Education - computer science
NepalSkills
- Effective communication
- Customer service excellence
- Collaborative teamwork
- Time management skills
- Quick learner
- Cash handling
Languages
- English, Fluent
- Nepali, Native
- Hindi, Fluent
Timeline
Junior Retail Assistant
Big Mart
Café all rounder
Gorkha coffee house
Volunteer
Global reach Nepal
Book Shelver
Nepal Book Depot
Front Desk
Global reach Nepal
Tech and Data Support
Global reach Nepal
Bachelor’s Degree -
Victoria University