Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diya Narayan

Summary

Dynamic barista with expertise in espresso preparation and a proven track record at Crunch Cafe, delivering exceptional customer service and fostering loyalty. Adept at time management and maintaining cleanliness, I excel in fast-paced environments, ensuring high-quality beverage customization and efficient service that enhances customer satisfaction.

Overview

4
4
years of professional experience

Work History

Barista/Cashier

Crunch Cafe
08.2024 - 04.2025
  • Prepared and served high-quality beverages consistently to meet customer expectations.
  • Maintained cleanliness and organization of workstations to ensure efficient service flow.
  • Engaged with customers to provide excellent service and create a welcoming environment.
  • Operated coffee brewing equipment, ensuring adherence to safety and operational standards.
  • Adapted quickly to changing priorities while maintaining attention to detail in beverage preparation.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cafe Barista/

Cafe Coffee Day
02.2021 - 04.2022
  • Prepared and served high-quality coffee beverages to meet customer preferences.
  • Operated espresso machines and brewing equipment efficiently to deliver timely service.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Assisted customers with menu selections, providing recommendations based on individual tastes.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

MBA - Human Resources Management

Macquarie University
Sydney, NSW
07-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Coffee machinery
  • Menu memorization
  • Espresso machine operation
  • Coffee expertise
  • Drink customization
  • Espresso preparation
  • Ordering procedures
  • Smoothie making

Languages

English
Full Professional
Kannada
Native or Bilingual

Timeline

Barista/Cashier

Crunch Cafe
08.2024 - 04.2025

Cafe Barista/

Cafe Coffee Day
02.2021 - 04.2022

MBA - Human Resources Management

Macquarie University

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Diya Narayan