Diya Patel
Blackheath,NSW
Summary
Motivated and responsible individual seeking a casual or part-time position in retail.
Looking to contribute to a team in roles such as store assistant,nightfill, or customer service.
Overview
3
3
years of professional experience
Work History
Hotel Manager
- Blackheath Motor Inn [Pradipsinh Jadeja]
Blackheath, 2785
05.2023 - Current
- Managed daily hotel operations to ensure smooth guest experiences.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Monitored guest feedback to enhance service quality and satisfaction.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Provided training to staff in customer service, safety, and other topics related to the hospitality industry.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Developed marketing strategies to promote hotel services and events.
- Established relationships with vendors for supplies and services procurement.
- Oversaw reservations received from direct calls and provided room availability information.
Team Member
Baker's delight
Plumpton , NSW
02.2023 - 05.2023
- Welcomed customers entering the store with a warm and friendly attitude. upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties including setting up displays, restocking items, and cleaning sales floor to maintain store presentation.
- Dedicated time to mastering tasks to enhance work performance.
Education
Masters in Hotel Managment - Hospitality
Torrens University Australia
Surry Hills, NSWSkills
- Guest relations and customer service
- Food and beverage operations
- Front office coordination
- Quality assurance and problem solving
- Time management strategies
- Able to work night shifts, weekends, and flexible hours
- physically fit for stocking shelves and manual tasks
- Teamwork
- Strong work ethic and reliability
- Effective communication skills
- Quick learner
Availability
Nights ( 7 pm- 12 am)/ overnight shifts)
- Weekends (Saturday & Sunday)
- Flexible during holidays
- Wednesday & Sunday available anytime.
Additional Info
- Eligible to work in Australia
- Willing to undergo training
- Ready to start immediately
Timeline
Hotel Manager
- Blackheath Motor Inn [Pradipsinh Jadeja]
05.2023 - Current
Team Member
Baker's delight
02.2023 - 05.2023
Masters in Hotel Managment - Hospitality
Torrens University Australia