Summary
Overview
Work History
Education
Skills
Timeline
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Diya Paulose

Sydney,

Summary

Dedicated and client-focused administrative professional with experience in providing high-quality clerical support. Adept at handling high-volume workloads, prioritizing tasks effectively, and delivering exceptional client service. Strong communication skills with the ability to interact professionally. Passionate about contributing to accessible and inclusive legal services.

Overview

1
1
year of professional experience

Work History

Administrative Officer

Premier Accounting Concepts
08.2024 - Current
  • Assisted clients, provided referrals, and directed them to the appropriate services.
  • Managed reception duties, including greeting clients, answering calls, and scheduling appointments.
  • Handle a high volume of client inquiries via phone and in person, ensuring professionalism and confidentiality.
  • Provide administrative support, including document preparation, data entry, and file management.

Barista/Shift Supervisor

Taste Baguette
11.2023 - 07.2024
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Trained new team members on barista skills, cash handling procedures, and company policies
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Completed end-of-day financial tasks and met the needs of our financial advisor in the head office
  • Managed equipment maintenance schedules and organised repairs

Education

Bachelor of Laws -

University of Technology Sydney
Sydney, NSW
01-2027

High School Diploma -

Penrith High School
Penrith, NSW
09.2023

Skills

  • Client Service & Support
  • Administrative Assistance
  • Case File & Document Management
  • High-Volume Workload Management
  • Reception & Call Handling
  • Flexible and adaptable
  • Confidentiality & Data Handling
  • Adept computer literacy and proficient in using administrative software

Timeline

Administrative Officer

Premier Accounting Concepts
08.2024 - Current

Barista/Shift Supervisor

Taste Baguette
11.2023 - 07.2024

Bachelor of Laws -

University of Technology Sydney

High School Diploma -

Penrith High School

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Diya Paulose