Diya Udas
Brookvale
Summary
Dynamic and dedicated professional with extensive experience in customer service at Tarwiquh Cafe. Proven ability to foster customer loyalty through effective communication and problem-solving. Skilled in cash handling and maintaining workplace safety, consistently ensuring a positive dining experience. Recognized for strong work ethic and commitment to excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Tarwiquh Cafe
02.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Waiter
Tarwiquh Cafe
03.2022 - 01.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Kitchen Hand
SSD Restaurant and Stay
08.2019 - 06.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
St. Lawrence
Kathmandu, Nepal06-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Workplace safety
- Punctual and reliable
- Knife skills
Accomplishments
- Trained and mentored 4-5 employees.
- Supervised team of 6 staff members.
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Cashier
Tarwiquh Cafe
02.2023 - 01.2024
Head Waiter
Tarwiquh Cafe
03.2022 - 01.2023
Kitchen Hand
SSD Restaurant and Stay
08.2019 - 06.2021
High School Diploma -
St. Lawrence
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