Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diya Sanjay Gandhi

Melbourne,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours and understanding customer desires. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Poshmark
04.2022 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Service Representative

CoffeeBeans
06.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Master of Human Resource Management -

RMIT University
Melbourne, VIC
08.2025

BBA - Human Resource Management

Center For Management Studies
India, Bangalore
06.2021

Skills

  • Project Management
  • Customer Service
  • Computer Proficiency
  • Customer Relations
  • Inter Personal Communication Skills
  • Building Customer Trust and Loyalty
  • Efficient and Detail Oriented
  • Product And Service Knowledge
  • Customer Account Management
  • Team Player

Timeline

Customer Service Representative

Poshmark
04.2022 - 04.2023

Customer Service Representative

CoffeeBeans
06.2021 - 04.2022

Master of Human Resource Management -

RMIT University

BBA - Human Resource Management

Center For Management Studies

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Diya Sanjay Gandhi