Soccer, StarCraft, PC, Cars, Travel
Dmitrijs Lisenko
Service Manager
Lawson,ACT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Service Manager
Monaro Windows PTY LTD
Fyshwick, ACT
01.2022 - 05.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Met with customers to discuss service needs and offer available solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Coordinated with other departments to maintain streamlined and productive workflow
- Monitored service staff performance and provided feedback for improvement
- Developed customer loyalty programs to increase customer satisfaction
- Implemented strategies to increase customer service satisfaction ratings
- Analyzed service reports to identify areas of improvement
- Developed and maintained positive relationships with customers to build rapport and trust.
Landscape Maintenance
Instyle Indoor Plant Hire
Manuka, ACT
07.2021 - 11.2021
- Adhered to OSHA guidelines and standards for proper handling of hazardous chemicals and pesticides
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines
- Mowed, trimmed, and maintained exterior building spaces on regular schedule
- Removed weeds, hazards, and debris from common pathways to improve usability
- Operated landscaping equipment with focus on safety and machine longevity.
Waitperson
Saffron Restaurant
Kingston, ACT
04.2021 - 06.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Drainer, Next Generation Drainers PTY LTD
Canberra, ACT
09.2020 - 04.2021
- Transported materials and tools to the job site and accounted for tools
- Described diagnosed problems to customers and offered solutions
- Inspected sewers and piping systems to assess quality and condition.
Concreter
CPS Concretors PTY LTD
Fyshwick, ACT
07.2020 - 09.2020
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
Education
Certificate IV in Cyber Security 22603VIC -
07.2023 - Current
Skills
- Critical Thinking
- Employee Supervision
- Quality Control
- Regulatory Compliance
- Staff Management
- Technical Support
- Quality Assurance
- Time Management
- Verbal and Written Communication
- Leadership Development
- Technical Troubleshooting
- Supply Ordering
- Maintenance and Repair
- MS Office
- Honest and Trustworthy
- Preventive Maintenance
- Reliable and Responsible
- Energetic and Outgoing
- Process Optimization
- Adaptability and Flexibility
- Train Workers
- Inspect Completed Work
- Mathematical Calculations
- Accurate and Precise
- Documentation
- Attention to Details
References
Imran Khan (Teacher at CIT), ImranA.KHAN@cit.edu.au, 0467320661
Vanessa Tuckfield (Teacher at CIT), vanessa.tuckfield@gmail.com
Interests
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridSoftware Skills
Cisco Packet Tracer
WireShark
IDLE (Python)
SolidWorks
Microsoft Office
PuTTY Microsoft Azure
Oracle VM VirtualBox
VMware
Proxifier
Timeline
Canberra Institute of Technology (CIT) - Certificate IV in Cyber Security 22603VIC,
07.2023 - Current
Service Manager - Monaro Windows PTY LTD
01.2022 - 05.2023
Landscape Maintenance - Instyle Indoor Plant Hire
07.2021 - 11.2021
Waitperson - Saffron Restaurant
04.2021 - 06.2021
- Drainer, Next Generation Drainers PTY LTD
09.2020 - 04.2021
Concreter - CPS Concretors PTY LTD
07.2020 - 09.2020
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