D M Fahim Faysal
Sydney
Summary
An independent and self-motivated person with proven and tested negotiation and sales skills. Self-motivated Technology Intern leveraging education in IT and strong technical acumen. Monitored facility network operations and minimized downtime by making adjustments to reflect changing user needs. High-level systems maintenance and collaborative skills enabled optimum outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Alibaba (kebab shop)
12.2018 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Night Shift Filler
Coles Supermarket
10.2022 - Current
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
Customer Service Representative
Coles Supermarket
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service
Alibaba (kebab Shop)
02.2019 - 03.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Supported office business development and customer service.
- Provided high-level customer service, resolving issues promptly.
Education
Diploma of Information Technology - Information Technology
Macquarie University
Sydney, NSW06.2020
Bachelors of Information Technology - Information Technology
King's Own Institute
Sydney, NSW03.2024
Skills
- Customer service
- Teamwork
- Public Speaking
- Negotiation
- Website and Computer work
- Punctuate
- Hard Worker
- Safety Awareness
- Maintaining Records
- Decision Making
- Equipment Operation
- Product Knowledge
- Multitasking Abilities
- Task Prioritization
- Organizational Skills
- Workplace Collaboration
- Customer Service
- Attention to Detail
- Teamwork Abilities
- Time Management
- Problem Solving
- Marketing Knowledge
Certification
Diploma of Information Technology, 02/2019 - 06/2020, Macquarie University
Languages
English
Bangla
Hindi/Urdu
Hobbies and Interests
- Driving
- Music
- Movies
- Perfection
Timeline
Night Shift Filler
Coles Supermarket
10.2022 - Current
Customer Service Representative
Coles Supermarket
10.2022 - Current
Customer Service
Alibaba (kebab Shop)
02.2019 - 03.2022
Manager
Alibaba (kebab shop)
12.2018 - Current
Diploma of Information Technology - Information Technology
Macquarie University
Bachelors of Information Technology - Information Technology
King's Own Institute
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