Justin Pilot
Cairns,QLD
Summary
Adept at transforming client experiences, I leveraged my quick learning and advanced communication skills at Refuge Barbershop to significantly enhance customer retention. My journey from Barber Apprentice to Barber was marked by mastering unique haircut techniques and fostering team collaboration, resulting in a notable increase in loyalty and safety standards.
Professional grooming expert prepared for this role with solid history of providing top-notch barbering services. Known for achieving superior client satisfaction and fostering welcoming atmosphere. Collaborative team player who adapts to changing needs and prioritizes customer experience. Skilled in classic and contemporary haircuts, straight razor shaves, and personalized grooming advice.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barber Apprentice
Refuge Barbershop
02.2022 - 06.2024
- Demonstrated adaptability by adjusting haircut techniques based on unique hair types, textures, and growth patterns of clients.
- Contributed to increased customer retention by delivering consistent, high-quality services during each appointment.
- Utilized conflict resolution strategies when dealing with dissatisfied customers or miscommunications between team members.
- Enhanced customer satisfaction by providing precise and stylish haircuts tailored to individual preferences.
Barber
Refuge Barbershop
06.2024 - 07.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Queensland Certificate of Education
Trinity Bay State High School
Cairns, QLD11-2021
Skills
- Quick learner
- Team collaboration
- Customer safety
- Independent
- Highly motivated self-starter
- Advanced communication skills
Certification
- Certificate II in Logistcs TAFE Queensland June 2020
- Certificate II for Work and Vocational Pathways Australian qualifications framework June 2021
- Certificate I In Construction Skill 360 August 2021
- Certificate I in financial services Youth Development and Training within the Australian qualifications framework October 2021
- Certificate III In Barbering TAFE Queensland 10 June 2024
References
- Hayden Kemp,
Refuge Barber Shop Owner
Phone: 0419830477
Email: info@refugeclothing.com.au
- Elia Ware,
Clothing brand Owner
Phone: 0434 038 175
Email: eu.clothing21@gmail.com
- Zitha Buli,
Clontarf Foundation
Phone: 0438444152
Email: ZBuli@clontarffoundation.com.au
Timeline
Barber
Refuge Barbershop
06.2024 - 07.2024
Barber Apprentice
Refuge Barbershop
02.2022 - 06.2024
Queensland Certificate of Education
Trinity Bay State High School
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