Trisha Zhan Yu
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position with a Bachelor's degree and years of customer relations experience. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Account Manager
Jay Construction Transportation
02.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Club Manager
Snap Fitness M-city
07.2024 - 10.2024
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
Education
Bachelor of Criminology -
Monash University
Clayton, VIC06.2024
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Sales Development
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Club Manager
Snap Fitness M-city
07.2024 - 10.2024
Account Manager
Jay Construction Transportation
02.2017 - Current
Bachelor of Criminology -
Monash University
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