Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Software
references
working rights availability
Timeline
Generic

Minh Hoang Do

Belconnen,ACT

Summary

Ambitious Hospitality Enthusiast with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.


Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Café Manager (Part Time)

Café Cherry Beans Belconnen
11.2022 - Current
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Collaborated on special event planning for the café such as themed nights or holiday promotions.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.

Guest Service Agent / Receptionist (Part Time)

Adina Serviced Apartment Canberra Dickson
04.2023 - 08.2023
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Maximized revenue by upselling room upgrades and additional services.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Participated in ongoing training programs to stay current on industry trends and best practices in hospitality services.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Contributed towards an overall increase in online review ratings by providing prompt assistance whenever required.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Provided guest assistance and recommendations for tourist attractions.

Food & Beverage Team Leader (Part Time)

Frazer Suites Perth
08.2022 - 11.2022
  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Enhanced team productivity by providing consistent training and development opportunities.
  • Increased sales through effective menu planning, pricing decisions, and promotional activities.
  • Streamlined inventory management with efficient ordering and storage procedures.
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
  • Coordinated special events, catering services, and private parties to generate additional revenue streams.
  • Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.
  • Collaborated with kitchen staff to develop seasonal menus that showcased local ingredients while maintaining cost-effectiveness.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Monitored financial performance indicators to identify areas for improvement or potential growth opportunities in the business strategy.
  • Optimized dining room layout to maximize seating capacity while maintaining a comfortable atmosphere conducive to positive guest experiences.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.

Food & Beverage Attendant All-rounder (Casual)

Vibe Hotel Darling Harbor
04.2021 - 08.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new staff members on company policies and procedures.
  • Processed payments and provided receipts to establish proof of transaction.


FOH All Rounder (Casual)

Cedrus Lebanese Restaurant
12.2020 - 03.2021
  • Setting up tables for different functions (baby-showering, wedding, birthday) following assigned floor plan
  • Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Maximized sales by recommending specialty drinks and menu items to customers.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Banquet Attendant (Casual)

The Sheraton Grand Sydney Hype Park
01.2020 - 03.2020
  • Enhanced guest satisfaction by providing exceptional service during banquet events.
  • Managed the setup and teardown of banquet spaces for efficient event transitions.
  • Maintained cleanliness and organization in all banquet areas, ensuring a professional atmosphere.
  • Addressed any guest concerns or special requests, resulting in positive feedback from clients.
  • Collaborated with catering staff to ensure timely delivery of food and beverages to guests.
  • Provided support to other team members, fostering a cooperative work environment.
  • Participated in pre-event meetings to discuss event details and coordinate tasks among team members.
  • Demonstrated flexibility by fulfilling various roles as needed during events, such as server or bartender duties.
  • Contributed to successful events by efficiently setting up tables, chairs, linens, and place settings according to client specifications.
  • Ensured proper storage and maintenance of equipment for prolonged usage and reduced replacement costs.
  • Communicated effectively with kitchen staff regarding menu items and dietary restrictions for seamless service execution.
  • Developed strong relationships with clients through consistent professionalism and attention to detail during events.
  • Utilized problem-solving skills when faced with unexpected challenges during events, finding effective solutions while maintaining composure under pressure.

Bar Attendant (Internship)

Ambassadors restaurant in Le Cordon Bleu
08.2019 - 11.2019
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maximized sales by upselling premium drinks and promoting daily specials.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
  • Mastered complex drink recipes quickly enabling efficient beverage preparation which reduced waiting times for customers.
  • Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.

Floor and Kitchen Manager (Internship)

Ambassadors restaurant in Le Cordon Bleu
08.2019 - 11.2019
  • Design efficient floor plan according to reservation volume to ensure seamless workflow and traffic.
  • Providing clear and precise briefing and effectively delegating staffs to maximise overall service quality and staffs performance.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.

Education

Advanced Diploma of Commercial Cookery - Restaurant And Culinary Management

Canberra Business And Technology College
Braddon, ACT
11.2024

Bachelor of Business (International Hotel Management) - Hospitality Administration And Management

Le Cordon Bleu
Ryde, NSW
06.2022

Skills

  • Customer Engagement
  • Business Marketing
  • Cost Controls
  • Coffee Shop Operations
  • Sales Tracking
  • Menu Updating
  • Inventory management
  • Quality control
  • Supply chain coordination
  • Scheduling
  • Event Preparation
  • Staff Management

Certification

NSW Responsible Service of Alcohol Certificate - TAFE (Completed 2019)

Barista Certificate - Sydney Barista School (Completed 2020)

Accomplishments

Employee of The Year - 1 Year of Service

Vibe Darling Harbour - TFE Hotels

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Software

Words

Excel

Powerpoint

Outlook

POS

PMS - Protel

references

  • Ms. Marianne Manila - Industry Engagement Officer (Le Cordon Bleu, Sydney)

Address: 250 Blaxland Road, Ryde, Sydney, 2112

Phone:+ 61 (0)2 8878 3116

Gmail: mgarupa@cordonbleu.edu


  • Ms. Antonett - Restaurant Manager (Cedrus Lebanese Restaurant)

Address: Meadowbank, Sydney, NSW, 2114

Mobile: 0410 088 035


  • Mr. Alexander - Hotel GM Assistant (Vibe Hotel Darling Harbour)

Address: 319 Sussex St, Sydney, 2000

Mobile: 0477 040 411


  • Ms. Meji Nguyen - Assistant Food & Beverage Manager (Frazer Suits Perth)

Address: 10 Adelaide Terrance, East Perth WA 6004

Mobile: 0405 645 528


  • Mr. Tim - Hotel General Manager (Adina Serviced Apartment Canberra Dickson)

Addres: 45 Dooring St, Dickson, ACT, 2602

Mobile: 0423 613 226


  • Ms. Liana Nguyen - Owner of Café Cherry Beans

Address: Level 3 Belconnen Westfield, Benjamin Way, Belconnen, ACT, 2617

Mobile: 0426 621 808

working rights availability

  • Student Visa 500 - Permission to work a maximum of 40 hours per fortnight when course is in session and unlimited hours when course is not in session
  • Work that is a registered part of the course is not included in the limit of 48 hours per fortnight

Timeline

Guest Service Agent / Receptionist (Part Time)

Adina Serviced Apartment Canberra Dickson
04.2023 - 08.2023

Café Manager (Part Time)

Café Cherry Beans Belconnen
11.2022 - Current

Food & Beverage Team Leader (Part Time)

Frazer Suites Perth
08.2022 - 11.2022

Food & Beverage Attendant All-rounder (Casual)

Vibe Hotel Darling Harbor
04.2021 - 08.2022

FOH All Rounder (Casual)

Cedrus Lebanese Restaurant
12.2020 - 03.2021

Banquet Attendant (Casual)

The Sheraton Grand Sydney Hype Park
01.2020 - 03.2020

Bar Attendant (Internship)

Ambassadors restaurant in Le Cordon Bleu
08.2019 - 11.2019

Floor and Kitchen Manager (Internship)

Ambassadors restaurant in Le Cordon Bleu
08.2019 - 11.2019

Advanced Diploma of Commercial Cookery - Restaurant And Culinary Management

Canberra Business And Technology College

Bachelor of Business (International Hotel Management) - Hospitality Administration And Management

Le Cordon Bleu

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Minh Hoang Do