Doan Ngoc Diep Nguyen
Melbourne
Summary
A dedicated and hardworking individual with extensive experience in the hospitality industry, including roles at restaurants and hotels, as well as product packaging. Skilled in customer service, team collaboration, and maintaining high standards of cleanliness and organization. Adept at working in fast-paced environments, ensuring customer satisfaction, and efficiently managing tasks. Proven ability to adapt quickly and contribute positively to any team.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Pharmacy Warehouse pick&packer
Probiotec Limited
Melbourne
02.2025 - 10.2025
- Packaged products efficiently for distribution to ensure timely delivery.
- Operated packing machinery and equipment following safety guidelines.
- Inspected products for quality before packaging to maintain standards.
- Maintained clean and organized packing area to support operational efficiency.
- Reported any damaged goods products to management immediately upon discovery.
- Notified team leader of product discrepancies and equipment malfunctions.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Ensured work area was clean and organized, adhering to safety regulations.
Room Attendant
Meriton Suites Pitts Streets
01.2023 - 10.2024
- Assisted housekeeping management with inventory control,reducing wastage and ensuring adequate supplies for daily tasks.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels acrossthe department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
Room Attendant
The Star Hotel
11.2021 - 06.2022
- Cleaned and prepared guest rooms to ensure high standards of cleanliness.
- Restocked supplies and amenities in guest rooms and common areas.
- Reported maintenance issues promptly to ensure guest comfort.
- Assisted guests with special requests to enhance their stay experience.
- Inspected rooms for quality assurance before guest check-in.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Event and Design Decoration
LuLu Styling Event Studio
04.2019 - 12.2021
- Decorating and Setting Up: Designing and arranging flowers or balloon to enhance the visual appeal of the event. This may include
- Time management: Make a plan and set up team decorations on time centerpieces, garlands, bouquets, and large-scale installations.
- Prepare materials, lights, balloons, and pictures, ..before the party in 5-6 hours, handling unexpected changes or challenges
- Team Collaboration: Working well with a team of decorators, event planners, and vendors to execute the design successfully.
Restaurant Waiter
Mui Ne Seafood Restaurant
Sydney
03.2020 - 06.2021
- Provided excellent customer service to enhance dining experiences.
- Took orders accurately and relayed them to kitchen staff.
- Served food and beverages promptly to customers at tables.
- Recommended menu items based on customer preferences and dietary needs.
- Handled cash transactions and processed payments accurately.
Education
Bachelor of Business - Hospitality Management
Torrens University
02.2022 - 12.2024
Fairfield High School
Sydney Skills
- Customer service
- Team collaboration
- Time management
- Training and mentoring
- Quality control
- Warehouse safety
- Fast learner
- Product weighing
- Problem solving
- Flexibility
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Certification
- RSA
- RCG
Timeline
Pharmacy Warehouse pick&packer
Probiotec Limited
02.2025 - 10.2025
Room Attendant
Meriton Suites Pitts Streets
01.2023 - 10.2024
Bachelor of Business - Hospitality Management
Torrens University
02.2022 - 12.2024
Room Attendant
The Star Hotel
11.2021 - 06.2022
Restaurant Waiter
Mui Ne Seafood Restaurant
03.2020 - 06.2021
Event and Design Decoration
LuLu Styling Event Studio
04.2019 - 12.2021
Fairfield High School