Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Dobrila Krstic

Whyalla,SA

Summary

Dynamic Store Manager with proven expertise at Strandbags in enhancing customer satisfaction and driving sales through exceptional team leadership and innovative merchandising strategies. Skilled in inventory management and employee training, I foster a collaborative environment that boosts morale and reduces turnover, ensuring a high-performing team dedicated to excellence.

Overview

30
30
years of professional experience

Work History

Store Manager

Strandbags
07.2012 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Bar Staff Member

Hotel Bay View
06.2009 - 06.2012
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Maximized sales by recommending specialty drinks and menu items to customers.
  • Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Department Manager

Woolworths
12.2000 - 06.2009
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Child Caregiver

Nicolson Avenue Primary School
02.1998 - 08.2000
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanour during emergencies and handling situations effectively.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Enhanced children's social skills by organizing group activities and promoting teamwork.
  • Liaised with parents and guardians to discuss child progress.
  • Encouraged children to develop healthy social and emotional skills.
  • Utilized positive reinforcement techniques to encourage good behaviour.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Developed age-appropriate activities and crafts to engage children.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Responded to inquiries from parents and guardians.

Child Care / Vocation Care

Long Street Primary School
08.1995 - 12.1998
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Policies and procedures
  • Store displays
  • Staff management
  • Sales expertise
  • Relationship building and management
  • Product merchandising
  • Loss prevention procedures

Accomplishments

Strandbags Whyalla: Awarded Whyalla Business and Tourism business of the month for November 2023


Timeline

Store Manager

Strandbags
07.2012 - Current

Bar Staff Member

Hotel Bay View
06.2009 - 06.2012

Department Manager

Woolworths
12.2000 - 06.2009

Child Caregiver

Nicolson Avenue Primary School
02.1998 - 08.2000

Child Care / Vocation Care

Long Street Primary School
08.1995 - 12.1998

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Dobrila Krstic