BEN MANSFIELD
Summary
Accomplished administrator with a proven track record of delivering excellence in quality and service. Seeking opportunities for professional growth to further refine administrative skills and contribute to organizational success. Adept at thriving in collaborative team environments as well as excelling in independent work settings, consistently meeting and exceeding demanding deadlines.
Overview
5
5
years of professional experience
Work History
Administrative Assistant - Visits Processing Team Lead
Serco
04.2022 - Current
- Supervise and guide a team of three to six members, assigning tasks based on current priorities to ensure efficient workflow
- Perform team lead duties including roster management, updating training materials, and conducting performance analysis to foster team productivity and development
- Handle incoming calls in a fast-paced environment, directing queries appropriately, taking messages, and providing courteous and efficient service
- Proficient in de-escalating challenging situations with difficult, aggressive, or stressed clients, both face-to-face and over the phone, ensuring positive outcomes
- Maintain strict privacy and confidentiality for a large clientele, adhering to protocols and regulations to safeguard sensitive information
- Identify and report suspicious communications for further investigation, adhering to established protocols and procedures
- Respond promptly to requests and complaints from internal and external stakeholders, ensuring their needs are addressed effectively
- Assist in correctional division operations while adhering to corrective services standards, Local Operating Procedure (LOPs), and relevant laws
- Ensure centre security by overseeing probity clearance processes for individuals entering the facility, including tradesmen, ombudsmen, medical personnel, staff, and law enforcement officials
- Possess in-depth knowledge of correctional programs such as OIMS, Doorkeeper, and Pathways, contributing to effective program implementation and management.
Facilities Maintenance Cleaner
Complete Staff Solutions
07.2021 - 04.2022
- Prioritizing impeccable cleanliness and organization in client areas to ensure a positive and professional environment
- Maintaining facility cleanliness in strict accordance with Workplace Health and Safety (WHS) standards, promoting a safe and healthy workplace
- Implementing FIFO (First In First Out) methodology to manage cleaning supplies, ensuring freshness and cost-effectiveness
- Working alongside team members on a rotating schedule to efficiently manage cleaning tasks across 65 individual buildings, fostering teamwork and accountability
- Harnessing Computer-aided Facility Management (CAFM) technologies to autonomously schedule and prioritize cleaning tasks, maximizing efficiency and productivity
- Diligently updating and maintaining documentation such as Safe Act Observations (SAO's) and Safe Work Method Statements (SWMS), ensuring compliance with safety protocols and regulations.
Technical Support Specialist
Self Employed
01.2019 - 02.2021
- Design and manage websites for diverse clients, including notable projects like the Yarrawarra Aboriginal Cultural Centre, ensuring functionality and visual appeal
- Conduct comprehensive technological audits for institutions such as Grafton TAFE, identifying areas for improvement and optimization
- Assist clients in troubleshooting technical issues they encounter, offering practical solutions and guidance to effectively resolve problems
- Produce a variety of digital media content using Adobe products like Photoshop, Premiere, and AfterEffects, catering to client needs and preferences
- Guide clients through the process of installing software on their devices, providing step-by-step assistance for seamless setup and operation
- Offer expert advice and recommendations to clients whose hardware may require upgrades or replacements to support requested software, ensuring optimal performance and compatibility.
Carpenter's Assistant
Martin's Kitchens
02.2019 - 11.2020
- Assist the lead Carpenter in various tasks, contributing to the efficient execution of projects
- Study blueprints to determine necessary tools, equipment, and supplies, coordinating procurement as needed for seamless workflow
- Follow provided instructions to accurately saw or cut different materials, ensuring they meet project specifications
- Oversee inventory levels of supplies and tools, promptly communicating low stock situations to facilitate replenishment
- Identify hazards, defects, and areas needing adjustment or repair, adhering to established codes, laws, and safety practices to maintain a safe work environment.
Education
Diploma of Quality Auditing -
Seeking To Enrol Into A
-
Cert III in Networking
01.2022
-
Certificate IV in Information And Digital Media
01.2021
-
Certificate III in Information And Digital Media
01.2019
-
First Aid Qualified
-
White Card
-
Completed Year 12 Certificate At GHS
Skills
- Strategic Policy Optimization:
Consistently enhanced internal policies and procedures within a correctional centre to streamline operations and bolster efficiency
- Dynamic Leadership:
Demonstrated strong leadership capabilities within diverse teams, fostering collaboration and driving results
- Effective Interpersonal Communication:
Exhibited excellent interpersonal skills, adept at managing relationships with internal and external stakeholders to achieve organizational objectives
- Resilient Under Pressure:
Proven ability to thrive in high-pressure environments, delivering results efficiently and effectively
- Proficient in Microsoft Office Suite:
Experienced in utilizing Microsoft Office Applications such as Word, Excel, and Outlook to facilitate seamless communication and task management
- Quick Learner:
Capable of swiftly adapting to new environments and technologies, ensuring a smooth transition and proficiency in diverse settings
- Confidentiality Management:
Disciplined in handling large volumes of sensitive information with utmost discretion and confidentiality
Accomplishments
- Granted the National Serco Pride Pulse Award for pivotal contribution to the swift and successful life-saving measures undertaken for an infant
- Recipient of the prestigious Global Serco Pride Award, selected from among thousands of esteemed Serco colleagues for unwavering commitment to upholding core Serco values.
- Created in-depth manuals, procedure outlines and script flowcharts used by all staff in the Visits Processing team
- During my tenure as the leader of the Visits Processing team, I assumed sole responsibility for managing probity clearances for all contractors at Clarence Correctional Centre. This encompassed tasks such as data compilation, coordination with internal teams, and communication with external stakeholders over an eight-month period.
References
- Corey Lee-Chapman, Serco – Functional Manager Security
0447111931, corey.chapman2@serco-ap.com
- Matthew Hulett, Serco – Dog Unit Supervisor
0400141931, matthew.hulett@serco-ap.com
- Tara Jennings, Previous -Serco – Centre Services Manager
0401889274, tara.jennings@serco-ap.com
- Damian Rutkowski, Previous - Serco – Facilities Maintenance Supervisor
0412 212 949, damian.rutkowski@serco-ap.com
Hobbies and Interests
- A decade of Aikido martial arts experience
- Music of all sorts - currently learning the guitar
- A decade of professional Go-kart racing
Timeline
Administrative Assistant - Visits Processing Team Lead
Serco
04.2022 - Current
Facilities Maintenance Cleaner
Complete Staff Solutions
07.2021 - 04.2022
Carpenter's Assistant
Martin's Kitchens
02.2019 - 11.2020
Technical Support Specialist
Self Employed
01.2019 - 02.2021
Diploma of Quality Auditing -
Seeking To Enrol Into A
-
Cert III in Networking
-
Certificate IV in Information And Digital Media
-
Certificate III in Information And Digital Media
-
First Aid Qualified
-
White Card
-
Completed Year 12 Certificate At GHS
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