Dohwa Baek
Sydney,NSW
Summary
Proven track record in enhancing customer experiences and streamlining front-end operations, notably at Snow Sushi. Excelled in customer service and cash handling, demonstrating strong work ethic and empathy. Achieved high accuracy levels in transactions, contributing to positive customer feedback and operational efficiency. Skilled in customer assistance and adept at managing high-pressure situations with patience.
Overview
5
5
years of professional experience
Work History
Cashier
Snow Sushi
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Developed versatility in sushi preparation through cross-training in various roles within the kitchen team.
- Collected room deposits, fees, and payments for order;
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Restaurant Waiter
The Gogi
03.2024 - 08.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Security Receptionist
Skyworld Indoor Entertainment
02.2023 - 12.2023
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Metrolane Bowling Alley
02.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
2 Cheap Dolloar Shop
01.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Aviation Management -
Massey University
New Zealand11.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Timeline
Cashier
Snow Sushi
08.2024 - Current
Restaurant Waiter
The Gogi
03.2024 - 08.2025
Security Receptionist
Skyworld Indoor Entertainment
02.2023 - 12.2023
Front Desk Receptionist
Metrolane Bowling Alley
02.2023 - 12.2023
Cashier
2 Cheap Dolloar Shop
01.2021 - 12.2022
Aviation Management -
Massey University
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