Doina Varzari

Front Office Operations Management:

• Ensured a positive start by warmly welcoming and registering visitors, leaving them with a favorable impression.
• Managed the switchboard, transferring calls and taking messages as required.
• Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
• Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
• Processed group reservations according to standard operating procedures.
• Handled incoming mail; distributed appropriately within the organization.
• Prepared reports related to occupancy rates, revenue generated from room sales for management review.
• Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
• Maintained accurate records of occupied rooms, reservations and cancellations.
• Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
• Assisted with luggage storage and transportation when requested by guests.
• Greeted guests upon arrival, answered inquiries and provided information about hotel services.
• Checked in guests using established procedures, verified guest identification and credit card information.
• Balanced end of day accounts receivable totals against system generated reports for accuracy.
• Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
• Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
• Responded to customer complaints and addressed issues promptly and professionally.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Responded to inquiries and room requests made online, by phone, and via email.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Kept records of room availability and guest accounts, manually or using computers.
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
• Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
• Skillfully handle reservations to offer the best solutions for both guests and the hotel, balancing guest preferences with operational needs to enhance satisfaction and maximize efficiency.
• Provide detailed information about local tourist attractions, including national parks, museums, and cultural events, enhancing the visitor experience.
• Quickly identify and implement the best solutions to resolve issues, ensuring guest satisfaction while upholding hotel standards, and enhancing overall guest experience.

• Customer Service: Assisted clients with travel inquiries and bookings, providing detailed information about travel options, including flights, accommodations, and transportation.
• Reservation Management: Processed and confirmed travel reservations, including flights, hotels, car rentals, and vacation packages, ensuring accuracy and adherence to client preferences.
• Travel Documentation: Prepared and reviewed travel documents such as tickets, itineraries, and visas, ensuring that all necessary paperwork was in order for client travel.
• Itinerary Planning: Developed customized travel itineraries based on client needs and preferences, incorporating recommendations for local attractions, dining, and activities.
• Supplier Coordination: Liaised with travel suppliers, including airlines, hotels, and tour operators, to secure bookings and resolve any issues or changes in travel plans.
• Problem Resolution: Addressed and resolved client concerns and issues related to travel arrangements, providing timely and effective solutions to ensure customer satisfaction.
• Data Entry and Record Keeping: Maintained accurate records of client interactions, bookings, and transactions in the agency’s database, ensuring data integrity and confidentiality.
• Marketing and Promotion: Assisted in promoting travel packages and special offers through various marketing channels, including social media, email campaigns, and promotional materials.
• Travel Advisories: Monitored and communicated important travel advisories and updates to clients, including changes in travel regulations, weather conditions, and safety information.

Owner/Manager, DOLCE VITA B&B, Rubano, Veneto.

Oversaw the comprehensive management of the bed and breakfast, handling every aspect of operations to ensure an exceptional guest experience. Responsibilities included:

• Guest Reception and Services: Warmly welcomed guests upon arrival, managed check-in and check-out processes, and prepared all necessary documentation. Provided personalized recommendations and information about local attractions and activities in the Veneto area to enhance their stay.
• Accommodation and Experience Management: Ensured that all guest needs were met, from comfortable accommodations to tailored experiences, including organizing tours and local excursions to maximize their enjoyment of the region.
• Property Maintenance: Managed the cleanliness and upkeep of the property, ensuring that all guest areas and rooms were maintained to high standards of hygiene and comfort.
• Breakfast Preparation: Prepared and served breakfast, ensuring that a variety of fresh and high-quality options were available to guests each morning, and accommodated any special dietary requests.
• Administrative Duties: Handled all administrative tasks related to booking management, including reservation confirmations, guest correspondence, and financial transactions.

This role required a proactive approach to managing operations, a strong commitment to guest satisfaction, and a thorough knowledge of the local area to provide a memorable and enjoyable experience for all guests.

• Guest Services: Warmly welcomed and checked in guests, provided information about the hotel and surrounding areas, and managed check-outs to ensure a smooth and pleasant stay.
• Reservation Management: Handled room bookings, modifications, and cancellations efficiently, ensuring accurate records and accommodating special requests.
• Communication and Coordination: Managed phone calls, emails, and in-person inquiries, directing them to appropriate departments and ensuring timely and effective responses.
• Front Desk Operations: Maintained the front desk area, including managing supplies, handling cash and credit transactions, and preparing daily reports for management.
• Local Area Information: Provided guests with information about local attractions, tours, and dining options, enhancing their overall experience during their stay.
• Aboriginal Art Promotion and Engagement: Art Education: Educated guests about the significance of Aboriginal art, offering insights into local cultural practices, and arranging tours of Aboriginal art exhibitions and installations.
  Conservation Efforts: Collaborated with local artists and conservationists to support the preservation and promotion of Aboriginal art, incorporating these efforts into the hotel's guest experience and informational materials.
  Cultural Experiences: Organized and facilitated events or workshops focused on Aboriginal art and culture, enhancing guests' understanding and enjoyment of the local heritage.
  

Worked for several years in high-tourism cities across Italy, including Jesolo during the summer seasons and Sappada during the winter seasons. Gained extensive experience in:

• Barista Duties: Prepared and served a wide range of coffee beverages and specialty drinks, managed inventory, and maintained a clean and organized workspace in fast-paced environments.
• Bartender Responsibilities: Mixed and served alcoholic and non-alcoholic beverages, provided excellent customer service, and managed bar operations including inventory control and cash handling.
• Waitressing: Provided attentive and efficient table service, handled customer orders, and ensured a high level of guest satisfaction in busy restaurants and cafes.

Developed strong multitasking skills, a high level of customer service, and the ability to work effectively under pressure in dynamic and seasonal settings.