Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Dolly

Seven Hills/ Sydney,NSW

Summary

Hardworking employee with proven track record of customer service, multitasking and time management abilities. Resourceful IT Technician offering 2 years of experience providing expert-level support to users within various demographics. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

3
3
years of professional experience

Work History

IT Help Desk Technician

VN Communications
11.2022 - 08.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained positive working relationship with fellow staff and management
  • Provided technical support to internal customers in a timely manner
  • Created user accounts and managed access privileges on networked systems.


Shift Supervisor

OPORTO
05.2021 - 11.2022
  • Provided on-the-job training to new staff members and maintained the retail sales
  • Ensured all safety and sanitation regulations were met throughout the shift
  • Conducted weekly inventory of supplies, equipment, and food items
  • Monitored staff performance to ensure quality standards were met
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Supervisor

ACCOR, NOVOTEL
12.2020 - 05.2021


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.

Education

Masters of Networking - Major in Cyber Security

Melbourne Institute of Technology
Sydney, NSW
12.2021

Bachelor of Commerce - Business

Guru Nanak Dev University
India
2018

Skills

  • Troubleshooting Network Issues
  • Azure and AWS/ Cloud Solutions
  • Inbound and Outbound Call Management
  • Problem-Solving
  • Customer Communication and Empathy
  • Microsoft Windows and Office
  • Multitasking and Prioritization
  • Teamwork and Collaboration
  • Help Desk Support
  • Support Ticket System Management
  • Money Handling Abilities

Accomplishments

  • Consistently maintained high customer satisfaction ratings, KPIs and hit the retail sales target
  • Created highly effective new program that significantly impacted efficiency and improved operations
  • Strong time management and organizational skills developed through 5 years of successfully combining work and university studies.
  • Documented and resolved various Customer Problems which led to Customer Satisfaction.

Affiliations

Member, Alumni Association

Timeline

IT Help Desk Technician

VN Communications
11.2022 - 08.2023

Shift Supervisor

OPORTO
05.2021 - 11.2022

Supervisor

ACCOR, NOVOTEL
12.2020 - 05.2021

Masters of Networking - Major in Cyber Security

Melbourne Institute of Technology

Bachelor of Commerce - Business

Guru Nanak Dev University

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Dolly