Dolma Lama
Darwin,NT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Woolworths
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Production Associate
Marley Spoon
07.2019 - 09.2022
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
Customer Service Cashier
7 Eleven Store
10.2021 - 09.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Crew Leader
RASHAYS Casual Dining - Darling Harbour
10.2019 - 08.2020
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Crew Member
Nandos Peri Peri
09.2022 - 06.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
BBA - Accounting And Business Management
Canterbury Institute of Management
Darwin, NTCertificate IV in Accounting And Business - Accounting And Business Management
Southern Academy of Business And Technology
Townhall, NSW07.2022
Skills
- Customer Service and Assistance
- Understanding Customer Needs
- Clerical Support
- Safe Work Practices
- Sales Quota Achievement
- Presenting Solutions
- Account Management
- Safety Regulations
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Associate
Woolworths
11.2022 - Current
Crew Member
Nandos Peri Peri
09.2022 - 06.2023
Customer Service Cashier
7 Eleven Store
10.2021 - 09.2022
Crew Leader
RASHAYS Casual Dining - Darling Harbour
10.2019 - 08.2020
Production Associate
Marley Spoon
07.2019 - 09.2022
BBA - Accounting And Business Management
Canterbury Institute of Management
Certificate IV in Accounting And Business - Accounting And Business Management
Southern Academy of Business And Technology
Similar Profiles
Tanieka Booth – McNeillTanieka Booth – McNeill
Online Team Member at WoolworthsOnline Team Member at Woolworths
ALIESHA JARRETTALIESHA JARRETT
Picker Packer at WoolworthsPicker Packer at Woolworths
Kyle EvansKyle Evans
Supermarket Worker at WoolworthsSupermarket Worker at Woolworths
Mitchell CogganMitchell Coggan
Casual Night Fill at WoolworthsCasual Night Fill at Woolworths
Frengki FriantoFrengki Frianto
Dishwasher at AlfonsinosDishwasher at Alfonsinos