Summary
Overview
Work History
Education
Skills
Timeline
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Dolma Sangma

Dolma Sangma

Southbank,VIC

Summary

Dedicated and results-driven professional with extensive experience in public policy, research, customer relations, social media management and project coordination. Proven ability to manage multiple tasks efficiently and effectively, with a strong focus on delivering exceptional service and achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Team Member

Cane Coco
09.2023 - Current
  • Oversee day-to-day operations to maintain smooth workflow.
  • Curate and design menu to enhance customer experience.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Front of House Cashier

Ena Greek Street Food
11.2022 - 01.2024
  • Handle customer transactions efficiently using EFPOs.
  • Assist in managing inventory and restocking supplies.
  • Mentored new team members on sales software system operation.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

DELI ASSISTANT

Nick & Sue's Gourmet Deli
09.2022 - 11.2022
  • Assisted customers with deli selections and purchases.
  • Supported inventory management and product ordering.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.

PRODUCTION COORDINATOR

Impactguru
12.2020 - 12.2021
  • Managed internal and external contacts for seamless communication.
  • Coordinated fundraising campaigns to achieve financial targets.
  • Developed and executed marketing campaigns to enhance outreach.
  • Sourced freelance photographers and videographers for various projects.
  • Liaised with production manager, suppliers and vendors to support production needs.
  • Collaborated with the development team to create compelling fundraising materials that resonated with potential donors.
  • Maintained up-to-date knowledge of best practices in nonprofit fundraising, applying relevant techniques to improve overall results consistently.
  • Developed strong relationships with donors through attentive communication, fostering long-term commitment to the organization''s mission.

SOCIAL MEDIA INTERN

Chirag Rural Development Foundation
05.2019 - 08.2019
  • Managed social media accounts to engage with the audience.
  • Created and scheduled posts to increase social media presence.
  • Analyzed social media metrics to improve engagement strategies.
  • Assisted team with various marketing projects that would engage new leads and potential customers.
  • Researched relevant industry trends to develop engaging, topical social media content.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.

Education

Masters of International Relations -

DEAKIN UNIVERSITY
07.2024

Masters of Public Policy -

ST. XAVIER'S COLLEGE, MUMBAI
01.2020

Bachelor of Arts - HISTORY HONOURS

ST. STEPHEN'S COLLEGE
NEW DELHI
06.2018

Skills

  • Public Policy
  • Policy analysis
  • Partnership Building
  • Policy Development
  • Client Relationship Building
  • Strong Communications
  • Stakeholder Management
  • Project Management
  • Social Media
  • EFPOS
  • Microsoft

Timeline

Team Member

Cane Coco
09.2023 - Current

Front of House Cashier

Ena Greek Street Food
11.2022 - 01.2024

DELI ASSISTANT

Nick & Sue's Gourmet Deli
09.2022 - 11.2022

PRODUCTION COORDINATOR

Impactguru
12.2020 - 12.2021

SOCIAL MEDIA INTERN

Chirag Rural Development Foundation
05.2019 - 08.2019

Masters of International Relations -

DEAKIN UNIVERSITY

Masters of Public Policy -

ST. XAVIER'S COLLEGE, MUMBAI

Bachelor of Arts - HISTORY HONOURS

ST. STEPHEN'S COLLEGE

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Dolma Sangma