Dolma Yomtso
Campbelltown ,NSW
Summary
Dedicated and compassionate Health Services Assistant with a diverse background in providing high-quality care and support to residents in various healthcare settings. Eager to utilize my skills and clinical knowledge to contribute positively to the team.
Overview
5
5
years of professional experience
Work History
Nursing Assistant
Estia Health Kilbride
Campbelltown , Nsw
01.2022 - Current
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- conducted fire drills and assisted in training new facility workers.
- Participated in maintaining a safe work environment, reporting hazardous situations as necessary.
- Upheld facility guidelines and regulations while providing high-quality care to residents.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Health Services Assistant
Arcare Aged Care
[Location]
01.2021 - 02.2022
- Assisted residents and families with enquiries via multiple communication channels.
- Provided support to medical staff with tasks such as taking vital signs, measuring height and weight, entering data into the electronic health records system, and providing patients with instructions.
- Coordinated personalized services and organized events for residents and their families.
- Collaborated with team members to ensure efficient task completion and exceptional customer service.
- Maintained a safe and clean environment for residents, conducting frequent floor checks.
- Managed resident documentation and responded effectively to emergencies and stressful situations.
Health Services Assistant
Right at Home
Northern Beaches, Nsw
01.2019 - 11.2020
- Provided high-level home care support to residents, ensuring their comfort and well-being.
- Managed resident queries through various communication channels and engaged with their families.
- Created and maintained progress notes, aided nursing staff, and monitored resident budgets.
- Supported residents in pursuing hobbies, teaching life skills, and providing practical assistance.
- Ensured privacy and confidentiality while delivering personalized care.
Education
Diploma of Community Services ( Case Management) -
TAFE
NSW07-2023
Human Services Assistant III -
Northern Beaches College of TAFE
01.2017
Skills
- Excellent communication and interpersonal skills
- Proficient in clinical procedures and documentation
- Strong ability to respond effectively to emergencies and stressful situations
- Knowledgeable in infection prevention and control policies
- Certified in first aid and workplace health and safety practices
Accomplishments
- Recognized for leadership and teamwork during RN absence, ensuring continuity of services.
- Commended for providing exemplary support during the pandemic and resolving complaints effectively.
- Received positive feedback from residents, customers, and colleagues for professionalism and quality care.
- Awarded a gift card for outstanding support based on customer feedback and resident satisfaction.
- Received employee of the month awards
Timeline
Nursing Assistant
Estia Health Kilbride
01.2022 - Current
Health Services Assistant
Arcare Aged Care
01.2021 - 02.2022
Health Services Assistant
Right at Home
01.2019 - 11.2020
Diploma of Community Services ( Case Management) -
TAFE
Human Services Assistant III -
Northern Beaches College of TAFE
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