Dolphie Mascarenhas
The Ponds,NSW
Summary
Results-oriented professional with expertise in budgeting, accounting, taxation, and procurement, seeking a challenging role to leverage strong analytical skills and leadership experience to optimize processes, and contribute to the company's strategic growth. Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Manages purchasing budget to determine feasibility of contracts and exceed savings goals.
Overview
22
22
years of professional experience
Work History
Product Manager
Australian Pump Industries Pty Ltd
11.2023 - Current
- Defined product vision, conducted market analysis, and gathered customer feedback to inform financial projections and resource allocation
- Managed quotation activities, ensuring best value while adhering to budget constraints
- Partnered with engineering, design, and marketing teams to develop cost-effective product solutions
- Coordinated logistics operations to ensure timely delivery of goods while maintaining appropriate inventory levels.
- Managed diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Managed product lifecycle from concept to launch, overseeing budget estimates, forecasting, and resource allocation
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed customer accounts, consulting with accounts payable and receivable teams to ensure timely financial transactions
- Identified and mitigated risks affecting product success, including financial risks associated with development and launch
- Developed and managed budget estimates, forecasts, and financial plans to optimize resource utilization and product profitability.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collaborated with cross-functional teams to develop robust procurement strategies aligned with organizational goals.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Branch Manager
Commonwealth Bank
03.2012 - 11.2023
- Led a team of banking professionals, managing daily operations, customer service, and branch performance
- Developed and implemented processes to enhance branch efficiency, customer satisfaction, and regulatory compliance
- Managed the branch’s financial performance, including budget management, financial reporting, and compliance with financial regulations
- Maintained accurate records and conducted regular audits to ensure compliance with banking regulations and internal policies
- Oversaw the lending process, from application to approval, ensuring adherence to credit policies and risk management practices
- Conducted thorough credit assessments and risk evaluations to minimize potential losses and ensure sound lending decisions
- Worked closely with other departments to streamline the processes and improve overall service delivery.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Manager - Marketing
Future Learning and Development Ltd.
07.2009 - 03.2010
- Establishing strategies to incorporate customer needs in new market segment
- Generate revenue from external and internal training programs
- Review of MIS and weekly/monthly reports for branches
- Execution of media coordination, advertisements, and event planning
- Maintaining staff roaster and motivating productivity of staff.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager - Operations
TKWs Skill Development Pty. Ltd.
01.2006 - 06.2009
- Identifying, structuring, and streamlining operational procedures and processes
- Overseeing advertising, marketing, and business development activities
- Assigning and achieving monthly sales targets
- Setting up new operations for company owned centre and franchisees
- Managing Corporate accounts for Training and PR along with other HR activities.
Manager - Operations
Bio Miracle Life Sciences Pty. Ltd.
02.2004 - 01.2006
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Marketing Manager
Career Forum Pty. Ltd.
04.2002 - 01.2004
- Managing the operations of the branch office and classroom locations in Mumbai
- General administration and banking related activities
- Budgeting and finalising sponsorship activities for promotion
- Organizing Campus counseling, student seminars, workshops, and trade fair calendar, to boost sales of various courses.
Education
Diploma in Banking Services Management -
TAFE
Granville, NSW01.2011
Masters in Personnel Management -
D.Y. Patil Management Institute
India01.2003
Bachelor of Commerce - Accounting, Banking and Finance
University of Pune
India01.1996
Skills
- KPI Tracking
- Project Planning
- Product Strategy
- Product Lifecycle Management
- Cost Control
- Contract drafting
- Dispute Resolution
- Process Improvement
- Supplier Relationship Management
- Price Negotiation
- Demand forecasting
- Performance Improvement
Accomplishments
- Small Business Champion for Parramatta Hills District: Demonstrated exceptional support and strategic development for small businesses, displaying leadership and ability to drive business growth.
- Nominated to attend and pursue 'The Commsec Academy': Selected for advanced training, reflecting a commitment to continuous learning and expertise in financial services.
- Area Manager’s Legend of CAN Accountability Award: Recognized for outstanding accountability and leadership, qualities essential for managing banking integrations and compliance.
- Recognition from Mark Jones (Executive General Manager-Retail): Acknowledged by senior leadership for exceptional performance and contributions, indicating strong stakeholder management skills.
- Centralized operations in the branch, leading to improved efficiency and customer satisfaction.
- Implemented new processes and procedures that resulted in increase in branch performance.
Timeline
Product Manager
Australian Pump Industries Pty Ltd
11.2023 - Current
Branch Manager
Commonwealth Bank
03.2012 - 11.2023
Manager - Marketing
Future Learning and Development Ltd.
07.2009 - 03.2010
Manager - Operations
TKWs Skill Development Pty. Ltd.
01.2006 - 06.2009
Manager - Operations
Bio Miracle Life Sciences Pty. Ltd.
02.2004 - 01.2006
Marketing Manager
Career Forum Pty. Ltd.
04.2002 - 01.2004
Diploma in Banking Services Management -
TAFE
Masters in Personnel Management -
D.Y. Patil Management Institute
Bachelor of Commerce - Accounting, Banking and Finance
University of Pune
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