Dolyana Healy

• Negotiated contracts with suppliers and vendors, securing favorable terms for the business while maintaining strong relationships.
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Financial monitoring including budget target maintenance
• Processing of accounts payable and receivable
• Composing maintenance works quotations
• Composing quotations to reflect clients scope of works
• Creating post flood clients property dilapidation reports
• Creating post flood scope of works for clients property

• Monitored industry best practices incorporating innovative solutions contributing to increased efficiency.
• Liaise with property owners, providing ongoing communication and advise regarding their investment
• Conducted regular inspections to ensure compliance with local regulations and maintain the overall condition of each property.
• Collaborated with legal counsel on eviction proceedings when necessary, adhering to strict adherence to local regulations.
• Facilitated smooth tenant move-ins and move-outs by efficiently managing lease agreements, security deposits, and related documentation.
• Coordinated maintenance activities, including preventative measures and timely repairs to minimize disruption to tenants.
• Evaluated market trends to establish competitive rental rates for each managed property while maximizing ROI for property owners.
• Managed a diverse portfolio of properties, maintaining high occupancy rates and minimizing vacancies.
• Increased tenant satisfaction by promptly addressing concerns and implementing effective communication strategies.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
• Streamlined design processes, resulting in increased efficiency and faster project completion times.
• Transformed & transferred designs onto items requested by customers.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
• Built rapport with account holders by reaching out with product recommendations and product updates.
• Liaising with key stakeholders
• Collaborated with other departments within the company to resolve complex issues efficiently, ensuring seamless service delivery to customers.
• Purchasing & Logistics
• Stock management & control

• Administrative management of ongoing housing repairs & maintenance contracts for local Torres

Strait Island regional council

• General business record keeping, invoicing
• Financial monitoring including budget target maintenance
• Accounts payable and receivable
• Repairs and Maintenance Quoting
• Preparing monthly reports
• Preparing quarterly Business Activity Statements for taxation purposes
• preparing yearly financial reports