Rebecca Moutien
Melbourne,VIC
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
17
17
years of professional experience
Work History
Retail Sales Consultant
focus on furniture
Melbourne , Vic
01.2009 - 10.2018
- Processed payments and maintained accurate drawers to meet financial targets.
- Developed visual merchandising strategies to attract more customers into the store.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Helped customers by answering questions and locating merchandise.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Cleaned shelves, counters and tables to maintain organized store.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted customers in a friendly and professional manner.
- Used product knowledge to suggest items to match client needs.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Sales Manager
easyliving
Melbourne, Vic
06.2001 - 12.2007
- Managed daily operations of sales department, including supervision of staff members.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Analyzed business and sales targets using critical problem-solving skills.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Collaborated with marketing team to create promotional materials for target customers.
Education
Certificate in Retail Operations -
Chisholm Institute of Tafe
Melbourne, VIC11-2000
High School Diploma -
Berwick Secondary College
Melbourne, VIC12-1999
Skills
- Welcoming Customers
- Product Demonstrations
- Product Merchandising
- Explaining Instructions
Timeline
Retail Sales Consultant
focus on furniture
01.2009 - 10.2018
Sales Manager
easyliving
06.2001 - 12.2007
Certificate in Retail Operations -
Chisholm Institute of Tafe
High School Diploma -
Berwick Secondary College
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