Domenic Aquino
Newstead
Summary
Experienced and empathetic Case Manager with a strong track record of delivering effective injury management and return-to-work outcomes within the workers’ compensation framework at WorkCover Queensland. Expert in navigating complex claims with professionalism, legislative precision, and a person-centred approach. Skilled in early intervention, stakeholder collaboration, and risk-based decision-making to support injured workers through safe, timely, and sustainable recovery pathways. Committed to achieving positive outcomes while maintaining strict compliance with Queensland workers’ compensation legislation, policies, and regulatory standards, and consistently upholding excellence in service delivery.
Overview
4
4
years of professional experience
Work History
Case Manager
WorkCover Queensland
11.2023 - Current
- Manage a diverse portfolio of workers’ compensation claims, ensuring timely, fair, and compliant decision-making under Queensland legislation.
- Develop and implement tailored return-to-work and injury management plans in partnership with injured workers, employers, treating practitioners, and rehabilitation providers.
- Communicate empathetically with claimants and stakeholders, providing clear updates, support, and guidance throughout the claim process.
- Proactively identify risks or barriers to recovery and implement early intervention strategies to support positive outcomes.
Trades Assistant
VAE Group
04.2023 - 11.2023
- Support qualified sheetmetal workers with daily fabrication, assembly, and installation tasks in workshop and onsite settings.
- Assist with measuring, marking, and cutting sheetmetal using hand tools, guillotines, brake presses, and other machinery.
- Prepare materials and surfaces for welding and fabrication, ensuring proper alignment and quality control.
- Maintain a safe and tidy work environment by cleaning work areas, disposing of waste, and following OH&S procedures.
Deli Team Member
Coles Supermarket
10.2021 - 03.2023
- Monitor product freshness and quality, rotating stock and disposing of expired items according to company policy.
- Work as part of a supportive team to meet service targets, manage peak periods, and contribute to a positive team culture.
- Follow strict food handling guidelines (HACCP), maintaining cleanliness and safety in all work practices.
- Support training of new team members by demonstrating safe equipment use and good customer service practices.
Education
High School Diploma -
St Benedict's College
Mango Hill, QLD11-2022
Skills
- Injury Management & Rehabilitation
Proven ability to coordinate tailored, evidence-based return-to-work plans that support safe and sustainable recovery outcomes - Stakeholder Engagement
Strong communication and relationship-building skills with injured workers, employers, healthcare providers, and legal representatives - Claims Management
End-to-end experience managing workers’ compensation claims in line with legislative and organisational requirements
- Risk Assessment & Early Intervention
Skilled at identifying potential barriers to recovery and implementing proactive strategies to reduce claim complexity and duration - Legislative & Policy Knowledge
Sound understanding of Queensland workers' compensation legislation, regulatory compliance, and organisational policies - Decision-Making & Problem Solving
Demonstrated ability to make sound, evidence-based decisions in complex or sensitive claims, balancing empathy with legislative compliance
Timeline
Case Manager
WorkCover Queensland
11.2023 - Current
Trades Assistant
VAE Group
04.2023 - 11.2023
Deli Team Member
Coles Supermarket
10.2021 - 03.2023
High School Diploma -
St Benedict's College
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