Summary
Overview
Work History
Education
Skills
Timeline
Generic

Domenic Aquino

Newstead

Summary

Experienced and empathetic Case Manager with a strong track record of delivering effective injury management and return-to-work outcomes within the workers’ compensation framework at WorkCover Queensland. Expert in navigating complex claims with professionalism, legislative precision, and a person-centred approach. Skilled in early intervention, stakeholder collaboration, and risk-based decision-making to support injured workers through safe, timely, and sustainable recovery pathways. Committed to achieving positive outcomes while maintaining strict compliance with Queensland workers’ compensation legislation, policies, and regulatory standards, and consistently upholding excellence in service delivery.

Overview

4
4
years of professional experience

Work History

Case Manager

WorkCover Queensland
11.2023 - Current
  • Manage a diverse portfolio of workers’ compensation claims, ensuring timely, fair, and compliant decision-making under Queensland legislation.
  • Develop and implement tailored return-to-work and injury management plans in partnership with injured workers, employers, treating practitioners, and rehabilitation providers.
  • Communicate empathetically with claimants and stakeholders, providing clear updates, support, and guidance throughout the claim process.
  • Proactively identify risks or barriers to recovery and implement early intervention strategies to support positive outcomes.

Trades Assistant

VAE Group
04.2023 - 11.2023
  • Support qualified sheetmetal workers with daily fabrication, assembly, and installation tasks in workshop and onsite settings.
  • Assist with measuring, marking, and cutting sheetmetal using hand tools, guillotines, brake presses, and other machinery.
  • Prepare materials and surfaces for welding and fabrication, ensuring proper alignment and quality control.
  • Maintain a safe and tidy work environment by cleaning work areas, disposing of waste, and following OH&S procedures.

Deli Team Member

Coles Supermarket
10.2021 - 03.2023
  • Monitor product freshness and quality, rotating stock and disposing of expired items according to company policy.
  • Work as part of a supportive team to meet service targets, manage peak periods, and contribute to a positive team culture.
  • Follow strict food handling guidelines (HACCP), maintaining cleanliness and safety in all work practices.
  • Support training of new team members by demonstrating safe equipment use and good customer service practices.

Education

High School Diploma -

St Benedict's College
Mango Hill, QLD
11-2022

Skills

  • Injury Management & Rehabilitation
    Proven ability to coordinate tailored, evidence-based return-to-work plans that support safe and sustainable recovery outcomes
  • Stakeholder Engagement
    Strong communication and relationship-building skills with injured workers, employers, healthcare providers, and legal representatives
  • Claims Management
    End-to-end experience managing workers’ compensation claims in line with legislative and organisational requirements
  • Risk Assessment & Early Intervention
    Skilled at identifying potential barriers to recovery and implementing proactive strategies to reduce claim complexity and duration
  • Legislative & Policy Knowledge
    Sound understanding of Queensland workers' compensation legislation, regulatory compliance, and organisational policies
  • Decision-Making & Problem Solving
    Demonstrated ability to make sound, evidence-based decisions in complex or sensitive claims, balancing empathy with legislative compliance

Timeline

Case Manager

WorkCover Queensland
11.2023 - Current

Trades Assistant

VAE Group
04.2023 - 11.2023

Deli Team Member

Coles Supermarket
10.2021 - 03.2023

High School Diploma -

St Benedict's College

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Domenic Aquino