Domenic Mandolfo
Epping,VIC
Overview
23
23
years of professional experience
Work History
Technical Support Representative
Uptons Group
Melbourne, Vic
01.2017 - Current
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Worked effectively in team environments to make the workplace more productive.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Participated in special projects as assigned by management team.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated advanced product knowledge to solve customer issues.
Construction Handyman Services
Domanna Property Maintence
Melbourne, Vic
03.2009 - Current
- Assessed customer needs and provided appropriate solutions.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Operated hand and power tools to complete repairs.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Dismantled machines, equipment, or devices to access and remove defective parts.
Motorcycle Mechanic
Fx Powersports
Melbourne, Vic
02.2002 - 01.2009
- Retrieved diagnostic codes from onboard computers using specialized scanning equipment.
- Examined internal components and vehicle frames to assess and convey nature and extent of motorcycle malfunction or damage.
- Switched out batteries on motorcycles, mopeds and similar vehicles.
- Dismantled and reassembled engines, carburetors, generators and other systems to restore pieces.
- Analyzed technical documents and manufacturer instructions to accurately repair and adjust motorcycle components, including brakes, drive chains and transmissions.
- Modified and improved vehicles per customer specifications, including completing aesthetic work and calibrating parts and systems to enhance or tweak functionality.
- Evaluated frame for cracks or stress fractures and repaired by welding.
- Replaced defective components such as spark plugs or brake pads.
- Inspected and tested motorcycles to determine necessary repairs.
- Repaired, maintained, or replaced parts on motorcycles using hand tools and power tools.
- Consulted customers to explain suggested repairs and gain approval before beginning work.
- Completed body repairs and straightened bent frames.
- Adjusted carburetors, valves, brakes, wheels, headlights, clutches, chains and belts and other components as needed.
- Changed headlamps, turn signals and other lights to maintain vehicle visibility and proper signaling.
Education
High School Diploma -
Lalor Technical School
Melbourne, VIC11-1983
Skills
- Technical troubleshooting
- Product knowledge
- Customer support
- Problem resolution
- Team collaboration
- Attention to detail
- Equipment inspection
- Component replacement
- Effective communicationo
- Support services
- Technical support
- Relationship building
- Call management
- Multitasking
- Adaptability and flexibility
- Problem-solving aptitude
- Professionalism
- Teamwork
Affiliations
These are some of the things i have intrest in :
- I like building E bikes, tinkering with electronics and like building things around the house
I like 4 wheel driving, Camping, Fishing, and Motorcycling
Languages
English
Professional
Italian
Professional
References
References available upon request.
Timeline
Technical Support Representative
Uptons Group
01.2017 - Current
Construction Handyman Services
Domanna Property Maintence
03.2009 - Current
Motorcycle Mechanic
Fx Powersports
02.2002 - 01.2009
High School Diploma -
Lalor Technical School
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