Domenica Papalia
Glenmore Park,NSW
Summary
My current role as a sales and design consultant has provided me with the skills to service new and existing customers on a daily basis.
I strive to produce new business and maintain customer relations, problem solve any issues, and execute tasks of all aspects to the highest standard.
I take pride in my work and ensuring my workload is complete before deadlines in a timely and efficient manner.
I am committed to the team concept and working together to achieve greater results, whilst also having the ability to work alone and problem shoot where needed.
I am a fast learner, highly organised and honest worker with the ability to build working relationships and results.
Overview
10
10
years of professional experience
Work History
Sales & Design Consultant
Beaumont Tiles
04.2022 - Current
- Guiding retail and commercial customers through the design and selection process.
- Liaising with builders and their customers ensuring they understand the selection process whilst meeting both the builder and end users needs.
- Cultivating and maintaining customer relationships.
- Entering and following up quotes.
- Efficiently following up with customers providing a start to finish service, answering any questions or concerns throughout the sale.
- Booking customer deliveries and coordinating with delivery drivers to ensure the order is properly completed as per customer requirement.
- Maintaining showroom presentation, labelling new and current stock, auditing showroom pricing.
- Maintaining stock levels to service both trade and walk in customers.
- Handling customer warranty claims, service calls and breakage claims.
- Developed a detailed knowledge of the entire product range including product specifications, dimensions, variations and applications.
- Daily reporting on sales and purchasing.
Business Owner
Self Employed
08.2017 - 06.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees to successfully run the business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Formed relationships with suppliers for business products.
- Managed wages and trained staff members.
- Weekly accounting for the business.
Restaurant Manager
Pietro's Pizzeria
01.2014 - 03.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Bookkeeping, paying staff wages.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Nepean Christian School
Mulgoa12.2013
Skills
- Business Prospecting
- Lead Generation
- Customer Retention
- Customer Assistance
- Product Knowledge
- Inventory Management
- Payment Processing
- Retail Merchandising
- Reliable and Responsible
- Microsoft Applications Proficiency
- Goal-Driven
- Sales and Promotions
- Honest and Dependable
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- POS Software
- Quoting
- Sales Conversion
- Management
- Communication
Timeline
Sales & Design Consultant
Beaumont Tiles
04.2022 - Current
Business Owner
Self Employed
08.2017 - 06.2020
Restaurant Manager
Pietro's Pizzeria
01.2014 - 03.2017
High School Diploma -
Nepean Christian School
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