Domenico Violi
Findon,SA
Summary
Accomplished, results-oriented executive with extensive management experience in the consumer service and retail industries. Significant exposure to call centre management, customer service, operations, and human resources.
A high achiever who consistently delivers outstanding results through communication, focus, and the development and growth of teams and individuals.
A professional who thrives on challenges, with a proven ability to implement changes in the workplace that drive greater staff commitment and target achievement.
Major strengths in coaching and developing individuals to reach their full potential and maximize job satisfaction. Strong leadership and analytical skills, with a track record of building cohesive teams focused on meeting customer needs and achieving business objectives.
Overview
31
31
years of professional experience
Work History
Retail Shop Manager
RAA
06.2006 - 08.2024
- Assisted with recruitment efforts to attract top talent for open positions, reducing turnover rates among staff members.
- Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
- Streamlined store operations by identifying inefficiencies in processes and implementing appropriate improvements.
- Conducted regular competitor analyses to stay informed about market trends and adjust business strategies accordingly.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Initiated community outreach programs to enhance company's brand image and social responsibility.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Patron Services - Merchandise and Stock Manager
Adelaide Entertainment Centre
01.2004 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Organized promotional events for new product launches, generating excitement among customers and boosting initial sales figures.
- Maintained a visually appealing store layout, effectively showcasing merchandise and attracting potential customers.
Telecommunications Business Centre Consultant
Optus Business Centre
01.2004 - 06.2006
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Built strong rapport with customers through active listening, empathetic responses, and expert problem-solving skills.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates through comprehensive understanding of company products, services, and policies.
Fresh Foods and Stock Manager
Drake Foodmarkets/Coles Myer
01.1994 - 01.2004
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Diploma in Credit Management -
University of South Australia
Diploma of Business-Human Resources -
Adelaide TAFE SA
Diploma of Business-Business Management -
Adelaide TAFE SA
Certificate IV in Insurance And Mortgage Lending -
Adelaide TAFE SA
Skills
Sales Growth
Budgets Analysis
Sales Planning
Show stall set up
Shop & In Home Product demonstrations
NDIS File Management
Liaise with external therapists
Customer Service
Staff Management
Adaptable and Flexible
Performance monitoring
High Level Problem-Solving
Daily Operations Management
Inclusive Collaboration
Diverse Teamwork
Bilingual
Accomplishments
After transferring in 2011 to manage a shop team from a retail contact centre team, I was awarded multiple Shop Team of the Year awards for consistently exceeding target attainment across 9 key performance indicators in the areas of Membership, Insurance, Travel, Finance, Solar, Health & Mobility and Retail Products.
- 2011/2012 Mile end shop (shop team of the quarter)
- 2012/2013 Mile end shop (shop team of the quarter)
- 2014/2015 Mile End Shop
- 2015/2016 Mile End Shop
- 2017/2018 Mile End Shop
- 2019/2020 Elizabeth Shop
- 2022/2023 Elizabeth Shop
Major role in setting up the mobility project for the first super site at Mile end in 2014 where we expanded our range from 2 scooters to 10 core range mobility scooters into the shop floor. After seeing considerable growth in this product over the next couple of years, In 2018 I was able to implement the second site in the move to Elizabeth shop resulting in a 300% increase in turnover in the first 12 months.
Successfully led a retail travel agent team to achieve 30% year over year growth, consistently surpassing budget targets while expanding the business and increasing the team to six full-time staff members.
Interests
Actively involved in coaching young players at a community football club, serving as a role model and mentor while fostering teamwork, discipline, and personal growth.
Committed to personal growth and maintaining a positive mindset through active participation in seminars by Tony Robbins and other renowned motivational leaders.
Skilled in building successful relationships and effectively working with individuals neurodiverse backgrounds.
Advocate and supporter for my son (Autism Diagnosis) and competent with NDIS file management.
Timeline
Retail Shop Manager
RAA
06.2006 - 08.2024
Patron Services - Merchandise and Stock Manager
Adelaide Entertainment Centre
01.2004 - Current
Telecommunications Business Centre Consultant
Optus Business Centre
01.2004 - 06.2006
Fresh Foods and Stock Manager
Drake Foodmarkets/Coles Myer
01.1994 - 01.2004
Diploma in Credit Management -
University of South Australia
Diploma of Business-Human Resources -
Adelaide TAFE SA
Diploma of Business-Business Management -
Adelaide TAFE SA
Certificate IV in Insurance And Mortgage Lending -
Adelaide TAFE SA
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