Dominic Ayom
Geelong,VIC
Summary
Dynamic and dependable professional with a strong foundation in customer service and operations, excelling in fast-paced environments. Recognized for fostering team collaboration and driving exceptional results through adaptability, effective communication, and problem-solving skills. Proficient in inventory management, maintaining a clean and safe workspace, and enhancing patient experiences in busy medical offices. A reliable team player committed to achieving objectives while promoting a collaborative atmosphere that prioritizes productivity and quality service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Kmart Corporation
08.2025 - 01.2026
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Maintained product knowledge to provide accurate information and support to customers.
- Trained new team members on customer service protocols and company policies.
- Streamlined communication processes between departments to enhance service delivery.
CUSTOMER SERVICE
Lhere Artepe IGA Supermarkets, EG Group
07.2021 - 01.2026
- Delivered exceptional customer service by promptly responding to inquiries and resolving issues, ensuring customer satisfaction.
- Demonstrated strong communication skills by effectively conveying product information and company policies to customers.
- Managed a high volume of inbound calls and emails, consistently exceeding service level agreements.
- Collaborated with cross-functional teams to address escalated customer concerns and provide solutions to complex issues.
ONLINE OPERATOR & CLIENT SERVICE
Entain Group Pty Ltd
05.2023 - 04.2024
- Managed incoming online inquiries, delivering prompt and professional responses to clients' questions and concerns.
- Processed online orders with high accuracy and efficiency, ensuring timely delivery to clients.
- Handled client account maintenance tasks, including updating contact information and processing payment requests.
- Resolved client issues and complaints in a friendly and effective manner, striving to achieve high levels of customer satisfaction.
- Collaborated with other departments to troubleshoot technical issues, ensuring seamless online operations for clients.
SUPPORT WORKER
HRC
10.2021 - 03.2023
- Assisted children, young people, and adults with daily living activities, medication management, and transportation in residential care settings.
- Provided emotional support and guidance to individuals facing challenges and crises, using a person-centred approach.
- Maintained accurate records, progress notes, and documentation of client interactions and case management efforts.
- Collaborated with multidisciplinary teams to develop and implement tailored support plans, focusing on positive behaviour strategies and independent living skills.
- Facilitated group therapy sessions and conducted one-on-one counselling sessions, supporting clients’ social and emotional development.
SPORTS & RECREATIONAL COORDINATOR
Camp Australia & Kelly's Sports
10.2019 - 11.2022
- Managed the scheduling and coordination of recreational activities and sports events for a large community centre, engaging children and young people from diverse backgrounds.
- Organised and led group exercise classes, including yoga, Zumba, and kickboxing, catering to a wide range of fitness levels and abilities.
- Developed and instituted safety protocols and procedures to ensure a secure and enjoyable environment for all participants.
- Oversaw equipment inventory and maintenance for various sports facilities, ensuring proper functionality at all times.
- Provided exceptional customer service by promptly resolving inquiries and concerns, resulting in high satisfaction rates.
PROGRAM MANAGER & ADMINISTRATION
One People & Altona Meadows FDC
04.2014 - 12.2018
- Developed and implemented strategic programs to enhance operational efficiency and streamline processes.
- Oversaw project timelines, budgets, and deliverables to ensure successful completion within established parameters.
- Coordinated cross-functional teams to achieve program objectives and foster continuous improvement initiatives.
- Managed administrative functions including budget planning, resource allocation, and vendor relationships.
- Collaborated with senior leadership to provide regular updates on program status, risks, and opportunities for improvement.
Education
V.C. - General
North Geelong S.C.
Geelong, Australia12.2010
BBA - Arts and Commerce
La Trobe University
Melbourne, Australia10-2027
Diploma of Community Services - undefined
Metro College of Technology
Brisbane, Australia07.2015
Diploma of Early Childhood Education - undefined
Metro College of Technology
Brisbane, Australia07.2015
Diploma of Business - undefined
MIT
Melbourne, Australia04.2012
Skills
- Customer support
- Client-focused support
- Personal care support
- Empathy in communication
- Effective communication
- Collaborative teamwork
- Cultural sensitivity
- Analytical problem solving
- Technical problem-solving
- Project coordination
- Team leadership
- Innovative thinking
- Analytical reasoning
- Attention to detail
- Customer service and communication skills
- Client relations and customer service
- Customer service representation
Timeline
Customer Service Representative
Kmart Corporation
08.2025 - 01.2026
ONLINE OPERATOR & CLIENT SERVICE
Entain Group Pty Ltd
05.2023 - 04.2024
SUPPORT WORKER
HRC
10.2021 - 03.2023
CUSTOMER SERVICE
Lhere Artepe IGA Supermarkets, EG Group
07.2021 - 01.2026
SPORTS & RECREATIONAL COORDINATOR
Camp Australia & Kelly's Sports
10.2019 - 11.2022
PROGRAM MANAGER & ADMINISTRATION
One People & Altona Meadows FDC
04.2014 - 12.2018
Diploma of Community Services - undefined
Metro College of Technology
Diploma of Early Childhood Education - undefined
Metro College of Technology
Diploma of Business - undefined
MIT
V.C. - General
North Geelong S.C.
BBA - Arts and Commerce
La Trobe University