Open To Work
Dominic Ayom
Kmart Corporation
Geelong,VIC
Work Preference
Overview
Dynamic and dependable professional with a strong foundation in customer service and operations, excelling in fast-paced environments. Recognized for fostering team collaboration and driving exceptional results through adaptability, effective communication, and problem-solving skills. Proficient in inventory management, maintaining a clean and safe workspace, and enhancing patient experiences in busy medical offices. A reliable team player committed to achieving objectives while promoting a collaborative atmosphere that prioritizes productivity and quality service.
12+
Years of experience
Work History
08.2025 - 01.20265 Months
Customer Service Representative
Kmart Corporation | Alice Springs, NT
- Managed resolution of customer inquiries and complaints to enhance overall customer experience.
- Leveraged in-depth product knowledge to assist customers effectively and ensure informed decision-making.
- Conducted onboarding training for new hires, focusing on customer service best practices and adherence to company policies.
- Developed and implemented effective communication strategies across departments to support superior service delivery.
05.2023 - 05.20241 Year
ONLINE OPERATOR & CLIENT SERVICE
Entain Group Pty Ltd | Alice Springs, Australia
- Handled incoming online inquiries, delivering swift and professional responses to address client questions and concerns effectively.
- Managed online order fulfillment processes to enhance customer satisfaction through accurate and prompt deliveries.
- Oversaw updates to client contact information and facilitated payment request processing to maintain account accuracy and client satisfaction.
- Managed client concerns and complaints to enhance overall customer experience and satisfaction levels.
- Coordinated efforts with multiple teams to address technical issues, maintaining seamless online operations for client satisfaction.
07.2021 - 12.20232 Years 5 Months
CUSTOMER SERVICE
Lhere Artepe IGA Supermarkets, EG Group | Alice Springs, Australia
- Oversaw customer interactions by promptly addressing inquiries and resolving issues to enhance satisfaction levels.
- Provided clear and concise explanations of product details and company policies to improve customer satisfaction.
- Implemented systematic approaches for managing inbound calls and emails, maintaining strict adherence to service level agreements.
- Led initiatives with cross-functional teams to systematically tackle and resolve complex customer concerns.
10.2021 - 03.20231 Year 5 Months
SUPPORT WORKER
HRC | Alice Springs, Australia
- Oversaw daily living support, including medication management and transportation logistics, for children, young people, and adults in residential care environments.
- Executed detailed client interactions and case management initiatives through systematic documentation and precise record maintenance.
- Facilitated the creation and deployment of individualized support plans with multidisciplinary teams, emphasizing positive behavior strategies and fostering independence.
- Led group therapy initiatives and conducted one-on-one counseling sessions to foster clients' emotional resilience and support their mental health journey.
10.2019 - 11.20223 Years 1 Month
SPORTS & RECREATIONAL COORDINATOR
Camp Australia & Kelly's Sports | Melbourne and Alice Springs, Australia
- Facilitated organization and management of diverse recreational activities and sports events, promoting participation and interaction among children and young people in community centre.
- Conducted thorough assessments and instituted safety protocols to ensure a safe and enjoyable experience for all involved.
- Conducted regular assessments and coordinated maintenance activities to uphold equipment performance across diverse sports facilities.
- Managed customer interactions by swiftly resolving issues, contributing to elevated satisfaction rates.
04.2014 - 12.20184 Years 8 Months
PROGRAM MANAGER & ADMINISTRATION
One People & Altona Meadows FDC | Footscray, VIC
- Spearheaded development and implementation of strategic programs to optimize operational efficiency.
- Monitored project timelines, budget allocations, and deliverable milestones to ensure adherence to defined objectives and standards.
- Facilitated collaboration among diverse teams to achieve program goals and promote ongoing improvement efforts.
- Coordinated administrative tasks, focusing on effective budget management, strategic resource allocation, and fostering vendor relationships.
- Partnered with senior leadership to communicate ongoing program status, highlighting potential risks and avenues for improvement.
Education
V.C. | General
North Geelong S.C. | Geelong, Australia | 12.2010
North Geelong S.C. - Geelong, Australia
12.2010
- Pursued a well-rounded education by participating in extracurricular activities such as robotics club and science fairs.
- Demonstrated leadership skills as the captain of the robotics team, leading the group to multiple competition victories.
BBA | Arts and Commerce
La Trobe University | Melbourne, Australia | 10-2027
La Trobe University - Melbourne, Australia
10-2027
Highly motivated Arts and Commerce major with a strong academic background in both fields.
Diploma of Community Services
Metro College of Technology | Brisbane, Australia | 07.2015
Metro College of Technology - Brisbane, Australia
07.2015
Gained comprehensive understanding of social issues, community development, and human services delivery, providing a strong foundation for supporting children and young people in care.
Diploma of Early Childhood Education
Metro College of Technology | Brisbane, Australia | 07.2015
Metro College of Technology - Brisbane, Australia
07.2015
Completed a comprehensive Diploma of Early Childhood Education program that provided a strong foundation in child development, curriculum planning, and classroom management.
Diploma of Business
MIT | Melbourne, Australia | 04.2012
MIT - Melbourne, Australia
04.2012
Completed a Diploma of Business program with a focus on management, marketing, and accounting principles.
Skills
Timeline
Customer Service Representative
Kmart Corporation
08.2025 - 01.2026Read more
ONLINE OPERATOR & CLIENT SERVICE
Entain Group Pty Ltd
05.2023 - 05.2024Read more
SUPPORT WORKER
HRC
10.2021 - 03.2023Read more
CUSTOMER SERVICE
Lhere Artepe IGA Supermarkets, EG Group
07.2021 - 12.2023Read more
SPORTS & RECREATIONAL COORDINATOR
Camp Australia & Kelly's Sports
10.2019 - 11.2022Read more
PROGRAM MANAGER & ADMINISTRATION
One People & Altona Meadows FDC
04.2014 - 12.2018Read more
Metro College of Technology - Diploma of Community Services,
Read more
Metro College of Technology - Diploma of Early Childhood Education,
Read more
MIT - Diploma of Business,
Read more
North Geelong S.C. - V.C., General
Read more
La Trobe University - BBA, Arts and Commerce
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