Open To Work
Dominic Ayom
Kmart Corporation
Geelong,VIC
Work Preference
Job Search Status:
Open to workDesired Job Title
Client Service RepresentativeCustomer Service RepresentativeSports CoordinatorSocial WorkerCommunity Support WorkerWork Type
Full TimePart TimeContract WorkSeasonal WorkVolunteerGig WorkConsultingLocation Preference
On-SiteRemoteHybridLocation:
Geelong, VIC, AUWerribee, VICMelton, VICMelbourne, VICDarwin, NTOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchSummary
Dynamic and dependable professional with a strong foundation in customer service and operations, excelling in fast-paced environments. Recognized for fostering team collaboration and driving exceptional results through adaptability, effective communication, and problem-solving skills. Proficient in inventory management, maintaining a clean and safe workspace, and enhancing patient experiences in busy medical offices. A reliable team player committed to achieving objectives while promoting a collaborative atmosphere that prioritizes productivity and quality service.
12
Years of experience
Work History
Customer Service Representative
5 Months- Managed resolution of customer inquiries and complaints to enhance overall customer experience.
- Leveraged in-depth product knowledge to assist customers effectively and ensure informed decision-making.
- Conducted onboarding training for new hires, focusing on customer service best practices and adherence to company policies.
- Developed and implemented effective communication strategies across departments to support superior service delivery.
ONLINE OPERATOR & CLIENT SERVICE
1 Year- Handled incoming online inquiries, delivering swift and professional responses to address client questions and concerns effectively.
- Managed online order fulfillment processes to enhance customer satisfaction through accurate and prompt deliveries.
- Oversaw updates to client contact information and facilitated payment request processing to maintain account accuracy and client satisfaction.
- Managed client concerns and complaints to enhance overall customer experience and satisfaction levels.
- Coordinated efforts with multiple teams to address technical issues, maintaining seamless online operations for client satisfaction.
CUSTOMER SERVICE
2 Years 5 Months- Oversaw customer interactions by promptly addressing inquiries and resolving issues to enhance satisfaction levels.
- Provided clear and concise explanations of product details and company policies to improve customer satisfaction.
- Implemented systematic approaches for managing inbound calls and emails, maintaining strict adherence to service level agreements.
- Led initiatives with cross-functional teams to systematically tackle and resolve complex customer concerns.
SUPPORT WORKER
1 Year 5 Months- Oversaw daily living support, including medication management and transportation logistics, for children, young people, and adults in residential care environments.
- Executed detailed client interactions and case management initiatives through systematic documentation and precise record maintenance.
- Facilitated the creation and deployment of individualized support plans with multidisciplinary teams, emphasizing positive behavior strategies and fostering independence.
- Led group therapy initiatives and conducted one-on-one counseling sessions to foster clients' emotional resilience and support their mental health journey.
SPORTS & RECREATIONAL COORDINATOR
3 Years 1 Month- Facilitated organization and management of diverse recreational activities and sports events, promoting participation and interaction among children and young people in community centre.
- Conducted thorough assessments and instituted safety protocols to ensure a safe and enjoyable experience for all involved.
- Conducted regular assessments and coordinated maintenance activities to uphold equipment performance across diverse sports facilities.
- Managed customer interactions by swiftly resolving issues, contributing to elevated satisfaction rates.
PROGRAM MANAGER & ADMINISTRATION
4 Years 8 Months- Spearheaded development and implementation of strategic programs to optimize operational efficiency.
- Monitored project timelines, budget allocations, and deliverable milestones to ensure adherence to defined objectives and standards.
- Facilitated collaboration among diverse teams to achieve program goals and promote ongoing improvement efforts.
- Coordinated administrative tasks, focusing on effective budget management, strategic resource allocation, and fostering vendor relationships.
- Partnered with senior leadership to communicate ongoing program status, highlighting potential risks and avenues for improvement.
Education
V.C. - General
- Pursued a well-rounded education by participating in extracurricular activities such as robotics club and science fairs.
- Demonstrated leadership skills as the captain of the robotics team, leading the group to multiple competition victories.
BBA - Arts and Commerce
Highly motivated Arts and Commerce major with a strong academic background in both fields.
Diploma of Community Services
Gained comprehensive understanding of social issues, community development, and human services delivery, providing a strong foundation for supporting children and young people in care.
Diploma of Early Childhood Education
Completed a comprehensive Diploma of Early Childhood Education program that provided a strong foundation in child development, curriculum planning, and classroom management.
Diploma of Business
Completed a Diploma of Business program with a focus on management, marketing, and accounting principles.
Skills
Customer support
Client-focused support
Personal care support
Empathy in communication
Effective communication
Collaborative teamwork
Cultural sensitivity
Analytical problem solving
Technical problem-solving
Project coordination
Team leadership
Innovative thinking
Analytical reasoning
Attention to detail
Customer service and communication skills
Client relations and customer service
Customer service representation
Timeline
Customer Service Representative
Kmart Corporation
08.2025 - 01.2026
ONLINE OPERATOR & CLIENT SERVICE
Entain Group Pty Ltd
05.2023 - 05.2024
SUPPORT WORKER
HRC
10.2021 - 03.2023
CUSTOMER SERVICE
Lhere Artepe IGA Supermarkets, EG Group
07.2021 - 12.2023
SPORTS & RECREATIONAL COORDINATOR
Camp Australia & Kelly's Sports
10.2019 - 11.2022
PROGRAM MANAGER & ADMINISTRATION
One People & Altona Meadows FDC
04.2014 - 12.2018
Metro College of Technology
Diploma of Community Services
Metro College of Technology
Diploma of Early Childhood Education
MIT
Diploma of Business
North Geelong S.C.
V.C. from General
La Trobe University
BBA from Arts and Commerce