Dominic Dimattina
Doncaster,VIC
Summary
Results-oriented professional with a strong work ethic and a positive outlook on resolving operational challenges in the retail and hospitality sectors. Demonstrated ability to prioritize customer satisfaction by engaging customers, understanding their needs, and delivering exceptional service. Skilled in effective collaboration with diverse customers and stakeholders to achieve mutual goals. Proven track record of autonomously performing trusted tasks such as venue closure and cash management. Exceptional organizational and management skills, including staff rostering within specified budgets. Leads by example in a team environment, actively contributing to the creation and support of an effective team. Proficient in multitasking and successfully coordinating a large group of team members on a daily basis. Analytical mindset with the ability to review P & L and analyze budget performance, comparing it to previous years. Experienced in liaising with gaming regulators, council, and VCGLR for seamless operations.
Overview
27
27
years of professional experience
Work History
Venue Manager
ALH hotel group
01.2021 - Current
Company Overview: (Endeavour Group)
- Responsible for management and operating a hotel including:
- Customer service
- Cash control
- Managing a large team of all departments (20-25 staff per shift)
- Reconcile end of weeks takings for gaming and hotels
- Process weekly payroll
- Upload and review CCTV footage for incidents that arise
- Complete weekly rosters within budget
- Able to manage sub-contractors
- Order supplies and undertake stocktakes on a weekly basis
- Review KPI targets and budgets
- Balance daily gaming machines able to fix any meter exception reports
- Ongoing development and training to support the team and hiring of new team members
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
Assistant Manager
ALH hotel group
01.2020 - 01.2021
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Assistant Manager
ALH Hotel Group
01.2018 - 01.2020
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Assistant Manager
ALH Hotel Group
01.2013 - 01.2018
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Café Manager and part owner
Cafe Shango
01.2008 - 01.2013
- Development of cafe business, implementing food health safety program for the business, and put procedures in place to operate a successful business
- I was also responsible for hiring and training of the team and liaising with councils and suppliers
- Analysing KPI targets and implementing budget controls to achieve a higher GP
Assistant Venue Manager
ALH Hotel Group
01.2007 - 01.2009
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Manager of Operations
Taverns of Victoria
01.2005 - 01.2007
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Duty Manager
ALH hotel group
01.2003 - 01.2005
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Cash Manager/Manager on Duty
ALH Hotel Group
01.1998 - 01.2003
- Company Overview: (Endeavour Group)
- (Endeavour Group)
Education
Certificate of Fundamentals of Supervision and Management -
Holmsglen Institute
01.2023
First Step Licensee Certificate -
William Angliss
Melbourne, VIC01.2022
First Aid Certificate (CPR) -
St John
01.2022
First Aid Level 1 - Basic life Support
St Johns
Box Hill, VIC01.2018
Certificate III - Hospitality (Food Beverage)
Gen Sis Solutions
Melbourne, VIC01.2000
Skills
- Strong work ethic
- Positive outlook
- Operational challenges resolution
- Strong customer focus
- Customer engagement
- Understanding customer needs
- Stakeholder management
- Autonomous work
- Venue closure
- Cash management
- Organisational skills
- Management skills
- Staff rostering
- Budget management
- Team leadership
- Team support
- Multitasking
- Budget analysis
- Liaising with OHS regulators
- Liaising with council
- Liaising with VCGLR
- Writing and verbal communication
- Personnel management
- Recruitment
- Writing and verbal communication
- Staff management
- Liaising with gaming regulators
- Liaising with council
- Liaising with VCGLR
- Writing and verbal communication
- Personnel management
- Staff management
- Recruitment
- Liaising with gaming regulators
- Liaising with council
- Liaising with VCGLR
- Writing and verbal communication
- Personnel management
- Staff management
- Recruitment
Other
- Current Victorian Unrestricted Driver's License
- Current Police check
- Responsible service of alcohol licence
- Current First Aid Officer (St John's)
- Current Licensee
- 2022 Customer First Recognition Award - Second Place
Timeline
Venue Manager
ALH hotel group
01.2021 - Current
Assistant Manager
ALH hotel group
01.2020 - 01.2021
Assistant Manager
ALH Hotel Group
01.2018 - 01.2020
Assistant Manager
ALH Hotel Group
01.2013 - 01.2018
Café Manager and part owner
Cafe Shango
01.2008 - 01.2013
Assistant Venue Manager
ALH Hotel Group
01.2007 - 01.2009
Manager of Operations
Taverns of Victoria
01.2005 - 01.2007
Duty Manager
ALH hotel group
01.2003 - 01.2005
Cash Manager/Manager on Duty
ALH Hotel Group
01.1998 - 01.2003
First Aid Certificate (CPR) -
St John
Certificate of Fundamentals of Supervision and Management -
Holmsglen Institute
First Step Licensee Certificate -
William Angliss
First Aid Level 1 - Basic life Support
St Johns
Certificate III - Hospitality (Food Beverage)
Gen Sis Solutions
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