Summary
Overview
Work History
Education
Skills
Music Artist, Clothing Brand Owner
Languages
Timeline
Generic

Dominic Drouin

Ashburton,VIC

Summary

Proactive Membership Officer and Sales Manager with expertise in customer relations and team leadership. Known for increasing membership retention and sales revenue through effective sales strategies. Skilled in high level customer service, client relationship building, mentoring staff, and maintaining high standards in high-stress environments.

Overview

21
21
years of professional experience

Work History

Membership Officer

Crunch Fitness, Goodlife Canada
06.2019 - 09.2024
  • Increased membership retention by implementing personalized outreach strategies and follow-up initiatives.
  • Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
  • Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service.

Sales Manager

Sketchers, Footlocker, Puma
01.2006 - 01.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Table Games Dealer

Crown Casino
01.2004 - 01.2006
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Education

Bachelor of Arts - Audio Engineering

SAE College
Melbourne, VIC
01.2007

Skills

  • Customer Service
  • Sales team training
  • Relationship Building
  • Goals and performance
  • Motivational Skills
  • Teamwork and Collaboration
  • Reliability and punctuality
  • Keen observation
  • Stock management
  • Sales expertise

Music Artist, Clothing Brand Owner

- Successful Hip-Hop artist and producer

- Owner of Peeq Clothing

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Membership Officer

Crunch Fitness, Goodlife Canada
06.2019 - 09.2024

Sales Manager

Sketchers, Footlocker, Puma
01.2006 - 01.2018

Table Games Dealer

Crown Casino
01.2004 - 01.2006

Bachelor of Arts - Audio Engineering

SAE College

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Dominic Drouin