Dominic Eggins

• Managing daily operations, staff recruitment, induction, training and rostering
• Development and implementation of policies and procedures
• Bookkeeping and banking, budget planning and implementation, sales, marketing strategies
• Maintaining compliance for government legislations and regulations
• Maintenance of enclosures, pumps and small engines associated with operations
• Planning and implementation of maintenance projects and procedures
• Ordering and purchasing of all materials and food supplies
• Liaised with Government Departments on industry Legislation - Implemented new WHS for the park facilities
• Retail customer service and product sales, hosting Crocodile and Turtle feeding tours for public and school groups
• Implemented new revenue centres which increase revenue by 18%, revised staff levels and retail product sales to increase bottom line by 12%
• Successfully coordinated new marketing campaigns and public relation opportunities
• Oversaw cyclone evacuation and management (for 5 cyclones)
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.

• Guest liaison facilitator, conduct welcome events and entertainment activities, conduct interpretive tours, tour desk booking and sales, provide relief resort front office facilities

• Providing guided interpretive tours
• Development of educational material and delivery of educational information to school groups and international visitors
• Develop policies and procedures to meet regulation requirements
• Provide customer service - cashiering - implemented a new customer service and complaint recovery processes
• Developed alternative programs for wet/inclement weather
• Developed activities and education programs for different age groups and special needs groups, school groups
• Implemented cross training program for cruise attendants and naturalists
• Collaborated with research teams to gather data on species distribution, abundance, and behavior for further analysis.

• Providing guided interpretive tours, marine animal husbandry
• Maintaining of aquariums, exhibits and habitats, maintaining and testing of water quality, filtration equipment and control processes
• Field collecting of specimens, field research and reporting on environment and species
• Ensure environment is maintained to meet regulation and legislation reporting requirements.

ACHIEVEMENTS:

As a team of 3 planned and implemented underwater show and broadcasts using diving communication equipment, collected and sourced marine specimens of several new species for exhibition