Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessy-Lee Graveson

Park Ridge

Summary

I am a reliable, friendly, and hardworking retail professional with hands-on experience in running the day-to-day operations of a busy corner convenience store. My background includes providing exceptional customer service, handling Golden Casket lottery transactions, managing stock, and maintaining a clean and organized store environment. I take pride in my ability to build rapport with regular customers, work well both independently and in a team, and stay calm and efficient under pressure.

With strong skills in point-of-sale operation, stock control, and cash handling, I understand the fast-paced nature of retail and always aim to contribute to a positive and welcoming store atmosphere. I’m confident in opening and closing procedures, including reconciling tills, setting up lotto terminals, and securing the store.

I am now looking for a new opportunity in retail where I can continue to provide excellent service, grow my skills further, and be part of a supportive team. I’m passionate about creating great customer experiences and enjoy the variety and people-focused nature of working in retail.

Overview

4
4
years of professional experience

Work History

Retail Worker

Spar
02.2016 - 02.2017
  • Build customer rapport by remembering regulars and maintaining a friendly local-store vibe
  • Handle difficult or impatient customers with patience, empathy, and professionalismReceive and check deliveries, unpack stock, and report any shortages, damage, or discrepancies
  • Promote in-store specials, loyalty programs, and new product arrivals
  • Follow food safety, health, and safety procedures as per store policy
  • Greet every customer with a friendly, welcoming attitude to create a positive shopping experience
  • Assist customers in finding products, answering questions, and offering recommendations when needed

Retail Store Manager

Friendly Grocer Supermarket
11.2012 - 01.2016
  • Monitor and manage fresh food displays (fruit, veg, dairy, meat, etc.) to maintain quality and reduce waste
  • Oversee stock levels, order products, and coordinate with suppliers to keep shelves fully stocked and fresh
  • Manage the day-to-day operations of the grocery store, ensuring smooth and efficient service
  • Sell a range of lottery products including Powerball, Oz Lotto, Saturday Gold Lotto, Instant Scratch-Its, and syndicates
  • Report any terminal issues or discrepancies to management or the lotto help desk
  • Open the store promptly, disarm alarms, and perform initial safety and security checks
  • Prepare tills with float money, log in to POS and Golden Casket terminal

Education

No Degree - Prep - Year 12

Kingston College
Kingston, QLD
11-2012

Skills

  • Excellent customer service skills with a friendly and approachable manner
  • Strong communication abilities, both verbal and written, for interacting with customers and team members
  • Proficient in using POS systems, EFTPOS machines, and Golden Casket lottery terminals
  • Skilled in handling cash, balancing tills, and preparing daily financial reports accurately
  • Ability to manage customer complaints professionally and resolve issues calmly under pressure
  • Strong work ethic with a proactive attitude and willingness to go the extra mile
  • Good problem-solving skills, able to think on your feet and handle unexpected issues
  • Respectful and inclusive, treating all customers and team members equally
  • Positive attitude, helping to create a cheerful and team-oriented workplace
  • Quick learner, able to pick up new systems, promotions, or procedures easily

Timeline

Retail Worker

Spar
02.2016 - 02.2017

Retail Store Manager

Friendly Grocer Supermarket
11.2012 - 01.2016

No Degree - Prep - Year 12

Kingston College
Jessy-Lee Graveson