Dominic Manthongsy
Canberra,ACT
Summary
A solid background in process coordination and proven track record of streamlining operations and improving efficiency. Successfully implemented process improvements and facilitated cross-functional collaboration to enhance productivity. Demonstrated expertise in workflow optimization and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Coordinator - Release And Deployment
Kinetic IT
Canberra, ACT
01.2024 - 02.2026
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Managed scheduling and resource allocation to optimize project timelines and deliverables.
- Developed process documentation to ensure consistency and compliance with operational standards.
- Assisted in coordinating investigations and identifying subject matter experts for incident analysis and deployment issues. Supported investigation activities by tracking progress and providing timely updates. Helped maintain accountability throughout the investigation process.
- Directed monitoring and triaging of emails across personal and shared inboxes, as well as group Microsoft Teams chats, to maintain operational awareness. Prioritized communications based on risk, impact, urgency, and relevance to ongoing changes, deployments, and incidents. Coordinated responses and escalated issues as necessary, ensuring timely follow-up and accountability.
- Led release and deployment forums, fostering stakeholder alignment and verifying accuracy of task scheduling.
Service Desk Technician
Kinetic IT
Canberra, ACT
02.2022 - 01.2024
- Diagnosed and resolved technical issues related to hardware and software, maintaining high levels of user satisfaction.
- Identified and rectified system outages to enhance operational efficiency and reduce downtime through effective troubleshooting methods.
- Administered ticketing system to streamline user request management and enhance operational efficiency.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Managed over 50 Customer calls per day.
Customer Service Representative
Konnect Fastening Systems
Canberra, ACT
06.2017 - 01.2022
- My role at Konnect Fastening Systems is to manage the administrative and sales requirements of the business. This requires me to take initiative and adapt to manage competing priorities that arise every day. This includes management of:
- Customer Service
- Quotes and orders for customers
- Administrative duties including banking through the Oracle Software System
- Handling and dispatching of freight
- Supporting the warehouse as required
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Local Roofing and Plaster Service
01.2013 - 06.2017
- My role at Local Roofing and Plastering Service was to support and assist with all areas of the business including:
- Invoices and quotes for customers
- Customer Service
- Book keeping
- General Labourer
Education
Lanyon High
Canberra, ACT01-2012
No Degree - ITIL Version 4
EXIN
Canberra, ACT01-2024
Skills
- Computer Software & Applications
- Stakeholder Management
- Strong Customer Service
- Problem Solving
- Communication
- Team Player
- Reliable
- Scheduling and planning
- Workflow coordination
Certification
- Certificate 1 – Information Technology
- White card – General construction
- Asbestos Awareness Course
- Induction Training
- Forklift License
Timeline
Process Coordinator - Release And Deployment
Kinetic IT
01.2024 - 02.2026
Service Desk Technician
Kinetic IT
02.2022 - 01.2024
Customer Service Representative
Konnect Fastening Systems
06.2017 - 01.2022
Local Roofing and Plaster Service
01.2013 - 06.2017
Lanyon High
No Degree - ITIL Version 4
EXIN